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stevenhperry's profile

Tutor

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6 Messages

Monday, May 25th, 2015 10:38 PM

Uverse General Internet "Lag"

Using Uverse 18Mbps tier, I am experiencing unacceptably long delays reaching various websites.  What can I do to improve this?

 

My pings are in the 200-300ms range as measured on pingtest.net against a server less than 10 miles from my house.  Throughput isn't an issue, as I consistently get 18Mbps down and 1.5Mbps up on multiple speed tests.

 

I experience occassional request time outs going to some websites such as wikipedia.org, mycokerewards.com, verizon.com, and even att's own billing pages.

 

When the pages do come up, it takes anywhere from 2s to 15s to show up.  Just now, I accessed weatherunderground.com and it took fully 7s in the "resolving host" stage.

 

I suffer the same problem across PCs, iphones, and ipads, wired and wifi, with security software running and without.

 

I have disabled IPv6 via the RG which greatly improved performance (from consistent request time outs to only occassional)... and now my youtube.com streams don't buffer every 3 seconds.

 

I've powered-off and on the RG several times over the past two weeks while troubleshooting this.

Expert

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20.4K Messages

9 years ago

@stevenhperry Is all of this wireless?  If yes try things wired in and can then work w/wireless problems and interference. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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6 Messages

9 years ago

No, it happens on my wired windows PC as well.  In fact, it just happened (20sec delay) when hitting the reply button on your post here on forums.att.com.

Expert

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20.4K Messages

9 years ago


@stevenhperry wrote:

No, it happens on my wired windows PC as well.  In fact, it just happened (20sec delay) when hitting the reply button on your post here on forums.att.com.


Nope, that delay is the website here, not your place, that's been slow/wonky since Fri nite.

 

Can you do a tracert, copy/paste it here, to see where the slowdown is occuring? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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6 Messages

9 years ago

http://imgur.com/a/mecVo

 

30 hops all timed out to microsoft.com, but I ran three others just in case ms blocks it.

 

Forums.att.net had 7 requests time out.

Google.com had 7 requests time out.

Wikipedia.org had 9 requests time out.

Expert

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20.4K Messages

9 years ago


@stevenhperry wrote:

http://imgur.com/a/mecVo

 

30 hops all timed out to microsoft.com, but I ran three others just in case ms blocks it.

 

Forums.att.net had 7 requests time out.

Google.com had 7 requests time out.

Wikipedia.org had 9 requests time out.


Very odd, have you called to have them check your line?  Do that now as a tracert should look more like this:

 

C:\Users\Chris>tracert www.google.com

Tracing route to www.google.com [216.58.216.196]
over a maximum of 30 hops:

1 36 ms 6 ms 3 ms homeportal [192.168.1.254]
2 22 ms 21 ms 21 ms 75-41-104-2.lightspeed.dtrtmi.sbcglobal.net [75.
41.104.2]
3 * * * Request timed out.
4 24 ms 23 ms 23 ms 12.83.32.181
5 31 ms 30 ms 30 ms gar13.cgcil.ip.att.net [12.122.133.121]
6 * * * Request timed out.
7 31 ms 31 ms 30 ms 209.85.143.146
8 31 ms 32 ms 31 ms 216.239.51.225
9 34 ms 31 ms 31 ms ord31s21-in-f4.1e100.net [216.58.216.196]

Trace complete.

 

Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

 • 

6 Messages

9 years ago

ATT is shipping me a new modem.  The tech found no problems with the line or the modem though.

 

I'm not sure the tech and I were on the same page... he asked a few times when was the last time I coudl access the internet?  And when did I get disconnected?

 

I can get to the internet... just not quickly.

 

New modem will be here Thursday.  Will post back on Friday.  Thanks to @mibrnsurg for the help so far.

Master

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5.7K Messages

9 years ago

I won't make any claims.....but here's a suggestion you might try to see if it helps:

 

Use your browser to retrieve Google's "NameBranch" app and download to your PC.  Then run it....it will extract and you can start it and sit back to wait.  Takes some time.  It will check the DNS servers your Windows is automatically selecting and then it will perform an analysis of servers available to you and will come up with recomendation of which ones to use for your primary and secondary DNS servers.   It will give you some idea of how much improvement in speed, "percentage-wise", that you will get over what is currently in use.

 

If you decide to try the suggested servers you can go to Control Panel in Windows to access your DNS server settings of your Internet adapter.  Enter the addresses in the appropriate spots and do a save.   Then see if this helps your speed in connecting to sites.   As I said....no guarantees....but I've experienced quite a bit improved connection speeds in my system since I started performing this.

 

Some of the other guys may have comment on this.  They are welcome.  I'm not an expert.

 

Phil

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