Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need help with your equipment?
Tom2015's profile

Contributor

 • 

1 Message

Wednesday, February 4th, 2015 7:08 AM

U-verse blocking port 25 outbound - and doesn't want to unblock it for residential customers

Hello,

 

I've been a customer of AT&T on U-verse service a long time but recently after my contract renewal the sales person told me that they had to change my equipment - I was suprised but I let them do it. Today when the tech showed up he was suprised to see my old equipment in place and told me that it didn't really have to be changed. He set up a new account on U-verse for me however, and when I called AT&T to unblock port 25 on this new account - they claimed that now it is their policy to not unblock port 25 for residential customers.

I sounds wrong to me but I couldn't make them up block it.

 

Can somebody help or comment on the situation? It seems just crazy to me...

 

Thank you very much your time and input.

 

Sincerely,

Tom

Anonymous

New Member

 • 

25.7K Messages

8 years ago

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

If they will do it, these guys will know and be able to get it done.

Community Support

 • 

6.7K Messages

8 years ago

Hi @Tom2015 ,

 

We have received your message and look forward to working with you to get this issue resolved?

 

-David T

Contributor

 • 

3 Messages

8 years ago

Hello

I've been having the same problem. Were you able to get help? Because I can't anyone at ATT to help me with my problem. Not one!

JefferMC

ACE - Expert

 • 

31K Messages

8 years ago


@Stanrjames wrote:

Hello

I've been having the same problem. Were you able to get help? Because I can't anyone at ATT to help me with my problem. Not one!


Well, @Stanrjames, did you send a PM to U-verse Customer Care?

 

Contributor

 • 

3 Messages

8 years ago

Yes I sent one this morning
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.