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R

New Member

 • 

1 Message

Tue, Apr 7, 2020 4:16 PM

user id

Someone is using my use id, I sent an email to my email address and a different id picture showed up as a response. This same picture has shown up when I sign into you tube. The id picture is different than what shows up in my email account.What can I do to resolve this?

ATTHelp

Community Support

 • 

176.3K Messages

2 y ago

We'd love to help you recover your email account, @rjgonzalez

What device are you using? Did you reset your email password? Do you think your email account has been hacked? If yes, then recover your hacked email account now.

We suggest that you clear cache and cookies on your device, update your browser, disable your firewall and then reset your email password.

You can also view this article to get tips on how to troubleshoot your email  not working.

Let us know if you need anything else!



Yetty, AT&T Community Specialist

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