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gerick

Teacher

 • 

23 Messages

Tue, Feb 9, 2016 10:09 PM

Upload speed getting slower.

Currently on the 18/1.5 Max Plus plan.

 

For the last year my download speed have been about 21-22 Mbps.

Download speeds last year.

 

My upload speeds used to be 1.55, then about 1-Oct-15 they dropped to 1.25.

They have dropped again to 0.85 Mbps (sometime in Dec.).

Upload speed last year.

 

 

Responses

Accepted Solution

Official Solution

gerick

Teacher

 • 

23 Messages

4 years ago

Doh! Smiley Embarassed

 

Found the problem and fixed it. I had QOS upload rules turned on my router and that was limiting bandwidth to 1 Mbps. Turned that off and am now getting speeds over 1.8 Mbps again.

 

160211232651-7522

mibrnsurg

Expert

 • 

20.4K Messages

4 years ago

@gerick   I'd try speedof.me and see what speed you get.  Not a big fan of DSLRepots latest speed test.  Haven't had any uploads going on when it started dropping?  Something like torrents, automatic cloud updates, etc. Smiley Surprised

 

Chris
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gerick

Teacher

 • 

23 Messages

4 years ago

160210002005-1037speedof.me

Speedof.me shows upload speed of 970 kbps. Still less than 1 Mbps.

No software running torrents or anything like that. MS One drive does sync when needed, but that doesn't run all the time.

 

The graph showing upload and download speed for the last year (1-Feb-15 thru 9-Feb-16) are showing daily averages from several servers tested 12 times a day (every 2 hours) (Samknows reporting).

JefferMC

ACE - Expert

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17K Messages

4 years ago

Take a look at your line sync rates on your Gateway.  Go to http://192.168.1.254/ , look for the Broadband tab, then root around until you find the table with the sync rates, attenuation, SNR and error counts.  Take a screenshot (mask your IP and MAC address, if you please, else the moderator may hide your screenshot) and post it in a reply so we can help you interpret.


It may be that your upstream sync rate is falling due to line quality issues.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
my thoughts

Employee

 • 

14.5K Messages

4 years ago

If no issues with download, only upload I would agree time to check sync rates.

 

This sounds as if a bridge tap problem within 25 feet of gateway affecting the upload frequency.

In the UVrealtime graphs would have been a left hand check with dip in upload.

It is possible may have a port issue but this is not likely outside plant but inside house wiring problem.

 

All else, call and schedule a tech service call at 1-800-288-2020 for intermittent internet.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
gerick

Teacher

 • 

23 Messages

4 years ago

Capture.PNG

JefferMC

ACE - Expert

 • 

17K Messages

4 years ago

Sync rate looks fine, but if my thoughts is right about the bridge tap, I've seen those cause issues and not even show in the error counts. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

3 years ago

Please upload instructions on how you turned it off. 

 

Thanks!

Tutor

 • 

6 Messages

3 years ago

Well, maybe whatever he did solved a problem for the OP, but the "solution" is kind of vague. What does QoS mean? What kind of router does he have? I'm getting upload of about 40-50 Kbps while my service plan says "up to 35". I think AT&T is throttling.

gerick

Teacher

 • 

23 Messages

3 years ago

Quality of Service (QoS) is an advanced feature that prioritizes internet traffic for applications, online gaming, Ethernet LAN ports, or specified MAC addresses to minimize the impact of busy bandwidth. It would be a feature of whatever router that you are using. The OP has an user provided Netgear router behind the ATT router.

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