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26 Messages

Sat, Jan 19, 2019 5:05 AM

Unstable Internet

I've had issues with internet for nearly a year. It started with high latency (See previous post here), which I resolved on my own after too many technician visits to count. During one of those appointments, a tech replaced my modem, which only created more problems. After the modem was replaced, my internet started just completely disconnecting, usually many times a day, and it went on for months. No matter how many technicians came, none could find any issues, and some never came to the door, didn't leave a paper, just nothing. Finally after many more visits and months of basically paying for non-existent internet, a technician finally came and replaced the modem. After that it stopped disconnecting, but now it just seems so much slower. For example, I use Discord to talk to friends, and normally for voice chats my ping is around 27-30ms, but sometimes it'll spike up to 300+. A couple times it's even gone as high as 50,000 when I had a game running at the same time, which normally doesn't affect my ping too much. Just a little bit ago it shot up to around 11,000 with a bit of packet loss. I've tried everything I could think of, reset the router, configured ports, disabled ipv6, etc., nothing seems to be working. It also seems to be every night now that the higher spikes happen.


Brand User

Community Support


140.2K Messages

2 years ago

Hi @ChanceBox


We'll do our best to help! We'll be sending you a Private Message to gather more details and start working toward a resolution. Be sure to check your Inbox for the message!


Aminah, AT&T Community Specialist

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