Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need help with your equipment?
B

New Member

 • 

31 Messages

Wednesday, June 23rd, 2021 6:26 PM

Closed

Unable to download McAfee Security Suite

I have spent several hours over the last week trying to get this software. Last Thursday the case was supposedly escalated to higher level at AT&T and MacAfee. Having heard nothing, I called again today. After getting just short of ugly when I was told to call McAfee, he persisted and corrected an issue with my login which got me back to the McAfee page that asks for money. I was then transferred to McAfee Tech support who informed me there is an issue in the lick between the websites and it is being worked on. No estimate of when it will be fixed.

The bigger issue is that every AT&T support person troubleshoots this issue from scratch wasting everybody's time and resources. 

If you cannot download the McAfee Security Suite, open a ticket with AT&T and make them troubleshoot. Maybe when they realize how big an issue it is, they will fix it. It has been going on for a while and evidently has not gotten enough focus.

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

ACE - Expert

 • 

35.7K Messages

3 years ago

I notified the AT&T reps that handle the ACE program of this issue last week and they passed it on.  At last check there was no feedback to be had from this report.

For a while, you could get an MSI to download from the McAfee site, but you couldn't install it.  A support call to McAfee could get them to remote install it.  Apparently, McAfee tired of this use of their technical support team and blocked access to their bad download.  

Whether AT&T or McAfee is at fault for this debacle I don't know.  I do know that AT&T will have to get it resolved and let us know what the resolution is.  I also know that I personally do not care for the McAfee software, so I use something else, even though this is "free"/included in my AT&T Internet service.

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.