
New Member
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2 Messages
The second TV loses connection for gaming if the first TV is streaming shows/movies
When I try to game on my second (the older) TV, it loses connection if the first TV is on Netflix or any other app that streams shows. However the second TV works fine if the first TV is not streaming anything.. I was wondering why
ATTHelp
Community Support
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210.9K Messages
2 months ago
Hey caha. Thanks for reaching out about the intermittent TV service you're experiencing, and we'd be happy to help you.
To get started, we'd recommend checking out our TV troubleshooting steps:
Also, please let us know if your TV displays a message whenever you lose connection or does it just show a blank black screen.
We look forward to hearing from you.
Robert, AT&T Community Specialist
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Caha
New Member
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2 Messages
2 months ago
Hi, thank you for your response.
I followed the troubleshooting steps, but I still lose connection from the Wifi. It says on my screen “Wifi connection lost”. But if i stream netflix on both TVs they work so I’m thinking it’s because my game has a high demand for a fast connection
I feel like it’s because the tv i use for gaming is not optimizing its connection so I googled how to do that and tried their recommendation (change the DNS servers manually to Cloudflare’s) and it seemed to work but I’m not completely sure yet
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ATTHelp
Community Support
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210.9K Messages
2 months ago
Thanks for sharing that information with us Caha.
In order to take a closer look into what is happening with your service, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
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