Contributor
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1 Message
the Broadband red light blinking, and no service light
3 weeks ago, the technician came to my house and installed AT&T u-verse with modem connection.
But, at that time, the modem was not working, with the broadband blinking red light and no service light.
The technician who wired the modem said that there was outage on my area.
However, I don't think my area is on 'outage' even for 3 weeks!
I am living in a condo in midtown Atlanta where many people are using ATT u-verse internet.
I have not been using 'any' Internet for 3 weeks! It doesn't make sense.
I'm really frustrated.. please help me.
Darknessrise
Professor
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2.4K Messages
9 years ago
What gateway are you using?
Are all connections on the back fully connected? Is there a cable running into the green port on the back of the gateway?
I find it odd that they would say there's an outage and have it going on for 3 weeks.
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service outage problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉
Chris
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I Call It Like I See It, Simply a U-verse user, nothing more
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