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Mon, Jul 6, 2020 1:05 PM


how do i switch from 5g to 2.4 g


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Community Support


128K Messages

a month ago

We are happy to help, @peavyaj.
You must access your gateway with your browser (, navigate to the WiFi section, and set the 2.4 and 5 GHz bands ON/OFF. SSID (network name), and password can also be changed here. Click the advanced settings on the bottom right after they get to the WiFi tab, if you want to lock in accessing the 2.4g then give it it's own SSID and password and make it different from the 5g SSID and password. Now you can access each band with your WiFi devices by SSID name.
Please note, the username is Admin and the password is the access key or AC located on the router. We hope that this information is helpful, we are happy to provide further assistance.
Ariel, AT&T Community Specialist

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