Super high ping and latency
I get random high ping spikes all throughout the day with no apparent reason. Some of the times it happens during peak hours, as it's called, from 6-10pm where lots of users can get on and congest the internet traffic. However, this ping issue happens randomly it seems, where it can happen for no apparent reason at all.
I've created a log sheet here on Google Slidesheets and I plan on updating it for at least a month or so: https://goo.gl/6TF4kB
EDIT: All tests here are done with an Ethernet cable - Firewall is disabled and Ethernet connected device is in DMZ mode. Also trying to use a cascaded router with a bandwidth limit but that doesn't fix anything either.
I've tried so many different things. I've disabled ipv6 on my computer and on the router settings. I've added another router to the current ATT Uverse modem router and have moved most of the devices that my family and I use onto that network. There's a bandwith limit on that secondary router of 10mbps download speed and 5mbps upload I have the Internet 25 plan, which means I should be getting the full 25mbps download speed... I also use an ethernet cable so it is definitely not the wifi, and I know it isn't just my computer because I've ran ping tests and internet speed tests on other computers and they yield similar results. I have no clue why this is happening, and this is just plain annoying. A router restart fixes it temporarily, but it always comes back for no apparent reason. I switched to ATT just this Tuesday on 3/12/2019 too, and I really regret leaving Spectrum cable internet.
4 years ago
We would like to troubleshoot this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist
4 years ago
Wow! That just fixed my high latency. Thanks. Problem solved.
AT&T, when you swoop in, take away the poster never to be heard or seen from again, the point of having a forum is moot.
We come here to commiserate and learn solutions that we can execute.
Today's experience was different. Instead of finding a fix, I confirmed my notion I was getting bad service. I had a hunch this high latency problem was real. My AT&T fiber connection really is slow. Not just my imagination.
Thanks, but good customer service goes further than merely confirming the problem.
Unless, this is a new support strategy, where each person posting an issue gets private, personal attention, your action is out of line. You just blatently gave the guy in front of me preferential treatment. Sure, you may have fixed his problem, but how would anyone reading this know? Y'all are long gone, and I'm left here scratching my head looking for followups or suggestions.
Sitting here listening to crickets. My net is still slow. And I'm jealous thinking about that guy you helped.
So, I'll be waiting for my email from AT&T offering personalized support. And then after you get me all fixed up, nobody reading this will know the better.
4 years ago
They do it because they don't want other people to figure out how to solve the issue. The less solutions visible on the internet, the more likely the user will accept the issue as "normal". In normal business this is a fatal mistake that will ruin a company, but for our monopoly driven internet companies in the US, they can get away with it, and because they can get away with it, they do it. Plain and simple. They blow the tax dollars that were given to them by the government to upgrade their services, establish monopolies in areas, make it impossible for new businesses to get a foothold through bribery and other malicious deeds. AT&T is the worst of the bunch.
I live in the country and have DSL. Other than satellite internet, the only other option is DSL through AT&T. No cable. I live in an area with extremely long rainy seasons and it's often rare to have an entire week with clear weather, so satellite is out of the picture. (Satellite internet is also much more expensive). The DSL is great. If you're using it from 1 AM to 10 AM during weekdays. Any other time of the day, the ping is 200 ms + - 350 ms. Especially on weekends. On weekends the ping will be decent from about 2 am to 7 am and then it returns to its average 200+ ms ping. Basically, despite the fact I'm the only person on the internet, videos constantly buffer ever on the lowest quality settings, and video games are unplayable (unless it's the middle of the night when no one else in the area is on the internet is on).
I wouldn't have an issue if AT&T wasn't holding a monopoly on the DSL in the area. There was another company previously, but guess what? AT&T bought them out. I'm not worried though, because history has a way of proving that karma comes around eventually. With a society becoming increasingly reliant on the internet, I only hope when karma strikes, the innocent employees aren't harmed by the corruption infesting AT&T and other major communications companies in the Americas
4 years ago
Haha, I wish they solved my problem. ATT was of no help to me and I wasted a lot of time. Switched back to Spectrum and have never been speedier LOL