suddenly unable to connect VPN client from home to company server via AT&T uverse internet.

Hi @HamptonKTMJ,

We're happy to help you figure out this VPN problem! Start by running diagnostics with the Troubleshoot and Resolve Tool and let us know what the results are.

Aminah, AT&T Community Specialist

I just ran it for the third time since this all started,

just to humor you, and of course it simply says:

"No service problems were found"



The problem is neither in my local laptop or desktop, as I am able to
connect

to the company VPN from a Starbucks Wifi, using the same laptop which

cannot connect from home, and I verified that again 2 days ago.

Nor do I believe it is in the local network within my house.

All other services (browsing, U-verse TV, voip phone) are working properly.



Thanks,



Kirk [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@HamptonKTMJ,

Thanks for that information, Kirk! Since all services are working properly and it's only the VPN having issues, you will have to refer to the company's IT department for further support. We apologize for the inconvenience.

Thanks for contacting the AT&T forums team!

Rury, AT&T Community Specialist

I fail to comprehend what would be my company's IT department responsibility, since the same laptop can connect to them from a hotel in Charlotte, NC as well as multiple Starbucks locations, yet cannot from the AT&T service in my home. This has progressed beyond an inconvenience. I am now having to make at least three more commutes per week of 80 miles round trip. So, this has become a financial disincentive to remain an AT&T internet customer of 25+ years.  I feel like the very least you could do is offer to help trace my traffic and, if nothing else, prove to me that the problem is not within your network.  I have overpaid for your service for the last 25 years of more, but apparently brand loyalty truly means nothing.  I'm not going to pay extra for support to fix a connection that was working for the last year and a half, and overnight quit working.  

@HamptonKTMJ

We referred you to your company's IT department because you've let us know that the problem is not with the Internet service itself. You're able to browse the web and use your U-Verse TV and phone services. The problem with the VPN is outside our range, which means that the VPN support team or the company this is providing you with the VPN will need to determine what the problem is and provide a solution.

We appreciate the 25 years that you've spent with us. If there is any other aspect of your account that you need assistance with, just let us know.

Thank you again for reaching out.

Aminah, AT&T Community Specialist

Last night, I took the laptop to my daughter's house which also has AT&T internet, and was able to connect to the company VPN without issue.  Still cannot from my own home.  What could be any reason for that ?

Update:  AT&T tech visited my home and changed out the gateway from 5268AC to a BGW210, and now I am once again able to connect to my company's VPN without issues. 

@ATTHelp I have the same issue going on, and U-Verse technical support keeps trying to get me to go to ConnecTech for paid support. 

I've worked with my company's IT extensively to prove without a doubt that this is an ATT issue (I connect just fine using my phone as a hotspot, so not a machine issue, and everyone else can access VPN fine and there was 100% nothing blocking from their end, so not a VPN issue), but I can't find a way to get a support tech that can do anything with that information or do really anything else beyond restarting my router 1000 times. 

How did you get them to the point of sending a tech to replace your gateway? I cannot for the life of me figure out a way to communicate effectively with this team. They end up sending me to billing when I say that I don't intend to pay for support, and then the 2 departments get stuck playing hot potato with my issue.

I am not at all surprised to find that a new gateway fixed your issue despite a tech stating that it was a problem with your company's VPN. I am not sure why tech support is so lost on this topic.

I am having the same issues almost every days since last week, my IT department says that the issue is with AT&T, why is this happening? Other colleges with COMCAST are not having this issue.