We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
The best prices for our Military families
Need help with your equipment?
madman118's profile
madman118
#1 Star!
25,000 views
50,000 views

Tutor

 • 

8 Messages

Mon, Apr 16, 2012 9:22 AM

Suddenly slow speeds

So my internet speed has suddnely gone from the 12Mbps i am paying for to about  0.8. Thats right eight thenths of one twelth of what I was getting before. Most posts i see here have UV realtime results, which wont install on my computer for whatever reason. Im no computer professional and I really dont like them but I need the internet connection for my work, so any help is appericated. 

Accepted Solution

Official Solution

spd2demun

Expert

 • 

24.3K Messages

11 years ago

Residential Gateway, the router/modem.

 

You could do a remote reset by accessing the software, but you'll need the password from the sticker on the router (unless you have changed it to something custom).

 

This link will let you run a test on your Broadband connection (you will lose all services for a few minutes).

http://192.168.1.254/xslt?PAGE=C_5_0

 

Or, you can do a remote reset on this page Reboot System (press Reset button).

http://192.168.1.254/xslt?PAGE=C_5_7

spd2demun

Expert

 • 

24.3K Messages

11 years ago

UVRT won't work on Macs (at this time), but you can borrow a Windows laptop and run it.

 

Do you have the 3800 or 3801 model of 2Wire router?

madman118

Tutor

 • 

8 Messages

11 years ago

Well I got UT Realtime to work after basicly trying to run it again and again afor about 30-40 times.A few pages load normaly now but it refuses to load streaming vido altogether, including live skype streams, which are very important to me.  Right. Here are the 'results':

 

  Does this board not support[img] tags?

 

http://i474.photobucket.com/albums/rr110/madman118/Stats-2012-04-16-03-00-23.png

http://i474.photobucket.com/albums/rr110/madman118/Interfaces-2012-04-16-02-56-11.png

http://i474.photobucket.com/albums/rr110/madman118/ErrorTable-2012-04-16-02-56-07.png 

spd2demun

Expert

 • 

24.3K Messages

11 years ago

You can click on the tree icon when replying to upload--if you want to go back and edit your post, use the drop-down on the right (Options--Edit Reply).

 

edit--I went ahead and posted them for you

spd2demun

Expert

 • 

24.3K Messages

11 years ago

(Edited) See included image...

 

 

(edited)

madman118

Tutor

 • 

8 Messages

11 years ago

Ok ok well i just put in direct links to the screen shots. ^ Thanks for that.  So any ide whats going on with my connection and or hardware?

spd2demun

Expert

 • 

24.3K Messages

11 years ago

NP, this site is different than some others. Smiley Wink  You're welcome.

 

Could you also post the Bitloading tab?

madman118

Tutor

 • 

8 Messages

11 years ago

No problem just a moment.


@spd2demun wrote:

NP, this site is different than some others. Smiley Wink  You're welcome.

 

Could you also post the Bitloading tab?


 

madman118

Tutor

 • 

8 Messages

11 years ago

 

Is this the one?

 

Bitloading-2012-04-16-03-12-12.png

spd2demun

Expert

 • 

24.3K Messages

11 years ago

You've got a lot of errors, and UVRT shows a recommendation of the 32-profile (red numbers on IP Profile tab), but you're currently on the 25-profile.

 

Have you tried resetting the RG?  Unplug from the back, wait about 30 seconds and plug back in. 

 

ATT can run some remote tests on your line, but that is sometimes not accurate on their end.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.