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GlDunk2008's profile
GlDunk2008
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New Member

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12 Messages

Tue, Jun 7, 2022 3:06 AM

Static IPs

ATT insisted that they need a Tech visit for getting me setup with Static IPs for my router. I am into IT and knew it is just settings in router config but ATT wouldn’t budge despite trying for 2 hours on phone.

My intent is to get static IP for my router and then do port forwarding for couple of cameras I want to access from the internet. Long story short, Tech didn’t have a clue what he was supposed to do but nevertheless got into call with their tech team and they setup the IP on the router via remote login.

Now, the Tech team did not have any experts in them, and they only know to follow the documentation to update the Static IPs in the page and check their automatic checking systems. What I was asking is why is my router showing the old public IP in the Router “Broadband->Status” page and not changing to new one that they assigned. Even WhatsmyIPAddress website also showed old IP. 
However, router public subnet is showing the static IP ranges.

Question is whether my router’s public IP should show the new one or they magically only allow devices on my network to have static IPs while keeping router DHCP? (But how could that be since there are 3 static IPs which they are blocked from 8 pack that I had to order and they have assigned 1 to router, 1 to base and 1 to something else.

(I do know usually router leases the IP address, so perhaps I need to wait for 24H or so?)

JefferMC

ACE - Expert

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30.3K Messages

6 months ago

When you add a Public Static Address block to your account, your Gateway continues to use the Public Dynamic address, the Public Address block is just routed to it.  You can continue to use the Public Dynamic, and NAT to it, etc., but you can also use the Public Static block.

I will point out that the Public "Dynamic" address is remarkably stable, i.e. probably won't change for months if not years.  If the only person accessing the outside cameras is you, you could probably just port forward the cameras and use the public "dynamic" address instead of paying for the public static block.

When you rent a /29 block of 8 addresses, 3 are reserved: the .0 network address, the .6 "router" address, and the .7 broadcast address.  .1 through .5 are the useable ones.

You need some way of making your camera get one of the new public static addresses.  Can you manually (i.e. statically) configure the IP information your cameras or do they need to get it via DHCP?

GlDunk2008

New Member

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12 Messages

6 months ago

Thank you for the response. I am able to NAT the cameras out and access them using the public dynamic address but wasn’t just sure when that dynamic IP would change. So, sounds like it just aligns with what you explained. Gateway is still using dynamic IP while making static IP available for me to use. Yeah, so in that case, doesn’t make sense to pay for it since I can just use the existing dynamic IP and continue. Let’s see if they will allow me to cancel the order.

 Thanks again!

ATTHelp

Community Support

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204.1K Messages

6 months ago

Thank you for reaching out about your static IP block, GlDunk2008.

 

And thank you for the helpful information, JefferMC.

 

If you'd like to cancel your order for the IP blocks, you can visit the Order Management Hub, and follow these steps:

  • Enter the order number and zip code used to place the order, and follow the prompts to continue
  • Select the specific order you wish to cancel
  • On the order status page, if available, select the link to cancel order or cancel item
  • Follow the prompts to confirm your order cancellation

If you run into any trouble or don't have your order number, just give us a call at 800-288-2020, and we'll help you cancel the order.

 

Thank you for visiting the AT&T Community Forums. If you need help with anything else, we'll be here.

 

Aminah, AT&T Community Specialist

GlDunk2008

New Member

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12 Messages

6 months ago

Thank you Aminah. I got in touch with customer care on chat and he was able to remove the static IPs off my account. Appreciate your support here! Have a nice day of you that helped!!

ATTHelp

Community Support

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204.1K Messages

6 months ago

Glad to hear they toke care of it for you, @GlDunk2008.

 

Feel free to reach back out to us with any other questions or concerns and thank you for contacting the AT&T Community Forums Team.

 

Elmi, AT& Community Specialist.

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