Tutor
•
4 Messages
Static IP Block
I need some help with my 5 static IP block. I just signed up for a block and a technician came out to set it up. He told me that he wasn't even required to be there to do it. Regardless, the IP block does NOT work.
I log into my 5031NV gateway and head over to Broadband --> Link Configuration. "Add additional network" is checked and the router address is the second to last IP that was in the 8 digit range given to me. The subnet mask is 255.255.255.248.
Now I head over to LAN --> IP address allocation. In this tab, I switch the comptuer I want to define a static IP for to "Public (select WAN IP Mapping) for the "Address assignment". Under "WAN IP Mapping" I choose Public Fixed A.B.C.D (one of the 5 available IPs to me).
I then power cycled the gateway and my couputer took that static IP, but the internet doesnt work.
Please help me. Ive been at this for hours and everytime I contact AT&T support, they ask me to sign up for $15/month support services. I really need a competent AT&T tech to look into my account and this issue.
gondor44
Tutor
•
4 Messages
9 years ago
Update: I spent 2 hours on the phone with the technical support escalations department. They couldn't get it to work. They ended up leasing me a new block of static IPs, but that didn't work either. If anyone can help, I would really appreciate it. Doesn't seem likt AT&T can handle this
Update 2: Its all working now. No idea what happened. All of a sudden it started to work. I'll post a guide to this in a few days
1
JefferMC
ACE - Expert
•
35.1K Messages
9 years ago
@gondor44, please post a screen shot of the configuration page (not filled in) for your Gateway as a reply here.
0
0