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trendywendy's profile

Contributor

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3 Messages

Monday, October 14th, 2019 6:19 PM

Solid red broadband light - even after multiple resets and wiring checked.

I've reset the modem/router, unplugged and reconnected multiple times, I've reset it multiple times and even left it unplugged overnight; I have reset it through the att site and called the help line and they have reset it, all to no avail. I have unplugged all connected wires, including the green phone line and still nothing. My wifi is detectable, I just have a solid red light on broadband and no ability to connect to the web. Techs checked outside wiring and all is fine. Help!

Expert

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15K Messages

5 years ago

Have you called tech support (800-288-2020)?

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