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lxs's profile

New Member


1 Message

Sunday, October 2nd, 2022 9:01 AM

Smart Home Manager, unable to view profiles

I cannot see the profiles I have created on Smart Home Manager. I tried on the mobile app and website and cleared my cache, but none of them are working. The profiles seem to exist still because when I try to make a replacement/new profile, it says, "Already in a profile." Since I cannot see any profiles, I cannot change, add, or remove devices from any profile, or delete the profile to make new ones.

Community Support


232.9K Messages

2 years ago

Hi there, @lxs. We understand that you are unable to view the profiles on the Smart Home Manager. We can help you with that. 


As you have stated, you have tried on both the mobile app and the website, and it is not showing the profiles. You have also stated that you have cleared the cache, cookies and saved data in your browser on the computer. Thanks for trying that. 


We are going to start with troubleshooting the mobile app. Please follow these steps:

  1. Unintall the app from the device that you are using. 
  2. Clear the app cache.
  3. Turn the device off.
  4. Wait for about 30 seconds.
  5. Turn the device back on.
  6. Re-install the app. 
  7. Open the app.
  8. Log In to your account.
  9. Check to see if the profile has returned. 

If the above steps do not work, try installing the app on a device that you do not use often, or use a different browser to see if the concern travels with you. 


If all else fails, then we will have to raise an escalation to see if there is something wrong with the site. To raise that escalation, please reply back here and we can take the next steps. 


Looking forward to hearing from you again. Thank you for reaching out to the AT&T Community Forums. 


Matthew, AT&T Community Specialist



New Member


3 Messages

2 years ago

Tried this and still didn't work for me smh

ACE - Sage


118.3K Messages

2 years ago

You might get other responses if you were posting in the internet forum... Moving 

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