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Waterbob's profile



1 Message

Sunday, May 6th, 2018 2:11 PM

Smart home manager App

I have fixed wireless enter net and the app has connected one time. Now all it says is unable to get network info. 

Community Support


221.2K Messages

5 years ago

Hello @Waterbob,

The Smart Home Manager app is a great app to help to view and manage your Wi-Fi access!  With it not connecting properly can be a hassle, but we have some great resources to help you out!

Please click here for information about the Smart Home Manager app and here about device connections. This forum post will provide additional information and details for the app.  Sometimes, the issue may revolve around the modem. This additional forum post will provide quick fixes for it and make sure you are using the correct AT&T email address to sign in.  You can visit this link for tips on troubleshooting internet connections.  Please also review additional information for your modem from this article

If you have any further questions, please don’t hesitate to contact us back.  Have a great day!

Adam, AT&T Community Specialist

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