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Slow Wi-Fi Speeds - Help and Things To Know
Know Your Plan
With the Smart Home Manager, you can get a great picture of your internet health. It will display your internet plan and the number of devices in use. You can also run a speed test with Smart Home Manager. Be aware, streaming affects your internet speeds and that is normal. Check out what you can do, without calling in, to improve your experience below.
How Many Devices Are Connected?
There are a lot of people home right now, this will impact your internet speeds if everyone is online. Each device shares a portion of your internet signal. This means you may see issues gaming or streaming which is normal if you do not have a plan that can support it. How many devices do you have connected? Check out our Internet Plan & Number of Devices to learn more.
Resetting The Modem
Resetting the modem may resolve many issues including slow speeds. Just press and hold the red reset button on the back of the modem.
If electronics, like speakers or sounds systems, are near the modem, the interference those devices emit can affect your speeds and slow you down. The links below go over how you can improve the modem environment and the best spot for the modem.
Heads Up: It is normal for wireless speeds to drop in half. Run a wired speed test with only 1 device connected. Want to know why? Click here.
Do you stream from the web? Learn how to improve your streaming experience.
Improve Speeds By Changing The Wireless Channel
Improving your speeds can be as simple as adjusting the channel. Check out the articles below to learn how to change your wireless channel.
Helpful Hint: Each home is different so you may need to test a few channels.
How to Minimize Wireless Interference
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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