Slow Wi-Fi Speeds - Help and Things To Know From AT&T
You want your internet service to work, I get that. There are a few things you can do to improve your speeds and some things you need to know that can affect them. Below are some tips I have used to help my customers and I am positive they will help you too!
Know Your Plan
Knowing what speeds you have is important. For example, ff your plan is 24Mbps and your testing at 22Mbps, your speeds are testing within range. If your plan does not match your speeds, there is no need to call in, you can use our myAT&T app to troubleshoot and schedule a tech.
Resetting The Modem
Resetting the modem can resolve many issues including slow speeds. Just press and hold the red reset button on the back of the modem.
If electronics, like speakers or sounds system, are near the modem, the interference those devices emit can affect your speeds and slow you down. The links below go over how you can improve the modem environment and the best spot for the modem.
Heads Up: It is normal for wireless speeds to drop in half. Run a wired speed test with only 1 device connected. Want to know why? Click here.
Do you stream from the web? Learn how to improve your streaming experience.
Reduce The Number of Devices
The more devices you have connected, the less resources you have to share between. Each device shares a portion of your internet signal. If a single devices uses more resources, like a streaming device, this can decrease speeds and affect other devices. How many devices do you have connected? Check out our Internet Plan & Number of Devices to learn more.
Improve Speeds By Changing The Wireless Channel
Improving your speeds can be as simple as adjusting the channel. Check out the articles below to learn how to change your wireless channel.
Helpful Hint: Each home is different so you may need to test a few channels.
How to Minimize Wireless Interference
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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