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chuncton's profile

Tutor

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6 Messages

Thursday, June 25th, 2015 2:02 AM

Slow Uverse Download Speeds

 

I'm having a really hard time with my Uverse Internet Service that i just had installed yesterday. I'm supposed to have 18 Mbps Down / 1.5 Mbps Up as part of my service, as well as TV. TV Service is just fine, as well as upload speeds. When I have downloads though, it doesn't seem to get anywhere near the 80% that they claim is within specs. My Upload speeds are closer to 3-5 Mbps, though they sometimes drop down even lower.

 

Tech even replaced the modem. They said everything else should be good, but soon after he left the problem manifested again. After a reboot of the modem, it seems to be better for a short while, and then the Download quickly degrades over time. I'm not sure what exactly is happening, and all this is over a wired connection!

 

What can I do? I would really like my Downloads to be at the 80% mark, with some kind of consistency.

 

Thinking of taking everything out and send it back.

Guru

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1.1K Messages

8 years ago

Have you turned off IPv6? What modem do you have?

I know it won't help me, but it would someone else. You should include your Broadband stats in a reply. These can be found by going to

192.168.1.254

Broadband

 

Good Luck

Alex

 

Tutor

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6 Messages

8 years ago

Thanks Alex, I have'nt turned off IPv6 yet, but i will try that after work. I just read a couple post that mentioned that process with a good success rate.

Tutor

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6 Messages

8 years ago

Still a issue, i can get up to at least 5-9mbps wirelessly. But it will still drop down to 2mbps. Cant even get past 10mbs

Screen Shot 2015-06-25 at 10.16.58 AM.png

JefferMC

ACE - Expert

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30.9K Messages

8 years ago

You have a 25/2 dual-pair profile.  Are you aware that HD TV recording/viewing will impact the bandwidth available?

 

1 HD Channel, no impact (25 - 6 = 19)

2 HD Channel, 13 Mbps max ( 25 - 12 = 13)

3 HD Channel,  7 Mbps max ( 25 - 18 = 7)

3 HD / 1 SD, 5 Mbps max (25 - 20 = 5)

 

Also, if you're running anything (online backups, P2P file sharing software, malware) that fills the upstream bandwidth, the downstream bandwidth will be strongly affected as well (because downstream packets need to be acknowledged to keep them coming).

 

Your lines look clean (no errors, good unused overhead), so you should be getting full use of your channel, within the contraints above.

 

Update: my thoughts apparently types faster than I do.  Smiley Happy

Tutor

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6 Messages

8 years ago

Ok so I ran test all weekend. from turning off IPV6, taking devices off the network, multiple reboots and even a reset of the RG. This boils down to the wiring. It has to be. Running the RG with just the MBP hardwired and i still get low speeds as low as 2mbps or even lower. That would explain why my wireless is all wonky. Sounds like tech need to come back out and switch my wires back.

JefferMC

ACE - Expert

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30.9K Messages

8 years ago

How are you testing to get your 2 mbps speeds?  Are you really talking 2 MBps speeds, instead?

Tutor

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6 Messages

8 years ago

Ive tried wireless and hard wired. Yes, 2 MBps

Tutor

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6 Messages

8 years ago

im ordering a AC router today

browndk26

ACE - Professor

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4.9K Messages

8 years ago

Do you have a cat5 cable connecting the nid on the outside of the house to your rg? If yes, was it installed during your install? Or was it already there? Any switches between the nid and the rg? Has tech support checked to see if your account is provisioned correctly?
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