Tutor
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6 Messages
Slow Uverse Download Speeds
I'm having a really hard time with my Uverse Internet Service that i just had installed yesterday. I'm supposed to have 18 Mbps Down / 1.5 Mbps Up as part of my service, as well as TV. TV Service is just fine, as well as upload speeds. When I have downloads though, it doesn't seem to get anywhere near the 80% that they claim is within specs. My Upload speeds are closer to 3-5 Mbps, though they sometimes drop down even lower.
Tech even replaced the modem. They said everything else should be good, but soon after he left the problem manifested again. After a reboot of the modem, it seems to be better for a short while, and then the Download quickly degrades over time. I'm not sure what exactly is happening, and all this is over a wired connection!
What can I do? I would really like my Downloads to be at the 80% mark, with some kind of consistency.
Thinking of taking everything out and send it back.
Signaladviser
Guru
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1.1K Messages
8 years ago
Have you turned off IPv6? What modem do you have?
I know it won't help me, but it would someone else. You should include your Broadband stats in a reply. These can be found by going to
192.168.1.254
Broadband
Good Luck
Alex
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chuncton
Tutor
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6 Messages
8 years ago
Thanks Alex, I have'nt turned off IPv6 yet, but i will try that after work. I just read a couple post that mentioned that process with a good success rate.
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chuncton
Tutor
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6 Messages
8 years ago
Still a issue, i can get up to at least 5-9mbps wirelessly. But it will still drop down to 2mbps. Cant even get past 10mbs
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JefferMC
ACE - Expert
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32.3K Messages
8 years ago
You have a 25/2 dual-pair profile. Are you aware that HD TV recording/viewing will impact the bandwidth available?
1 HD Channel, no impact (25 - 6 = 19)
2 HD Channel, 13 Mbps max ( 25 - 12 = 13)
3 HD Channel, 7 Mbps max ( 25 - 18 = 7)
3 HD / 1 SD, 5 Mbps max (25 - 20 = 5)
Also, if you're running anything (online backups, P2P file sharing software, malware) that fills the upstream bandwidth, the downstream bandwidth will be strongly affected as well (because downstream packets need to be acknowledged to keep them coming).
Your lines look clean (no errors, good unused overhead), so you should be getting full use of your channel, within the contraints above.
Update: my thoughts apparently types faster than I do.
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chuncton
Tutor
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6 Messages
8 years ago
Ok so I ran test all weekend. from turning off IPV6, taking devices off the network, multiple reboots and even a reset of the RG. This boils down to the wiring. It has to be. Running the RG with just the MBP hardwired and i still get low speeds as low as 2mbps or even lower. That would explain why my wireless is all wonky. Sounds like tech need to come back out and switch my wires back.
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JefferMC
ACE - Expert
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32.3K Messages
8 years ago
How are you testing to get your 2 mbps speeds? Are you really talking 2 MBps speeds, instead?
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chuncton
Tutor
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6 Messages
8 years ago
Ive tried wireless and hard wired. Yes, 2 MBps
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chuncton
Tutor
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6 Messages
8 years ago
im ordering a AC router today
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browndk26
ACE - Professor
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5K Messages
8 years ago
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