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rubirex7's profile

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Thu, Nov 14, 2019 7:32 PM

sleet storm knocked out wifi completely, help?

hi, i own the nvg589 and it started acting weird after a small sleet/snow storm. sometimes, only the power light will be on. other times, the broandband light will flash red and other times al lights are green but wireless is flashing green. 

 

i tried resetting the router and unplugging it for a few minutes. nothing seems to work and all the cables are in good condition and plugged in the right places. what am i to do? this problem has been going on for three days now, and i need internet now.

browndk26

ACE - Professor

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4.6K Messages

3 y ago

@rubirex7 

Call customer service and say internet. Tell them the problem. They should check your line. They will either schedule a tech if it is an issue prior to the gateway. If your line check is good. Ask for a new gateway to be sent to you. 

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