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Seeing high ping times late afternoons/evenings
Normally my ping times are in the 10-20ms range during they, but they start creeping up in the afternoon and eventually get above 200ms, with occasional drops. This is impacted streaming services and general internet usability. I have opened 3 tickets with AT&T, and am now awaiting a service tech in the morning, who won't find any issues with the local stuff. The latency appears to be two hops away from me in the network. I suspect there is a oversubscription issue on that node, but I can't seem to communicate this to the AT&T support team to get them to investigate this as something more than just a last mile issue.
1 year ago
A local tech told me they're still working on it. Whether that means they're still figuring it out or not is unknown. He says more and more calls are coming in about this specific issue. Most likely nothing will be done until a ton of people keep calling in. The sad truth of it is most ISPs don't care about their residential customers.