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cdub387's profile

New Member

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12 Messages

Monday, April 4th, 2022 3:08 AM

Seeing high ping times late afternoons/evenings

Normally my ping times are in the 10-20ms range during they, but they start creeping up in the afternoon and eventually get above 200ms, with occasional drops.  This is impacted streaming services and general internet usability.  I have opened 3 tickets with AT&T, and am now awaiting a service tech in the morning, who won't find any issues with the local stuff.  The latency appears to be two hops away from me in the network.  I suspect there is a oversubscription issue on that node, but I can't seem to communicate this to the AT&T support team to get them to investigate this as something more than just a last mile issue.

Community Support

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232.7K Messages

2 years ago

Thanks for letting us know, cdub387.

 

Let’s meet in a Direct Message to discuss this further. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Aminah, AT&T Community Specialist

New Member

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12 Messages

2 years ago

Not sure if @ATTHelp saw my last post in the DM, but a friend of mine across town is seeing the same issue.

(edited)

ACE - Expert

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35.8K Messages

2 years ago

There are times I think that you may have to rouse all of Fayetteville to get their attention. 

(edited)

New Member

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2 Messages

2 years ago

Same area, same issue, same hop. Output from 5:15pm, 6:15pm, 7:15pm, 815pm, 9:15pm,10pm

Thu Apr 14 10:15:01 PM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
  ... output omitted ...
  4   75.14.128.92  2.873ms  3.035ms  2.927ms 
  5   12.123.240.222  20.847ms  14.915ms  16.860ms 
  ... output omitted ...
  9   8.8.8.8  15.889ms  14.691ms  15.065ms 
---------
Thu Apr 14 11:15:01 PM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
 ... output omitted ...
  4   75.14.128.92  3.033ms  2.887ms  2.922ms 
  5   12.123.240.222  21.192ms  14.679ms  15.947ms 
  ... output omitted ...
  9   8.8.8.8  15.392ms  14.798ms  14.820ms 
---------
Fri Apr 15 12:15:01 AM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
  ... output omitted ...
  4   75.14.128.92  3.045ms  2.911ms  2.878ms 
  5   12.123.240.222  15.957ms  15.869ms  15.963ms 
  ... output omitted ...

 10   8.8.8.8  15.898ms  14.908ms  14.852ms 
---------
Fri Apr 15 01:15:01 AM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
 ... output omitted ...
  4   75.14.128.92  2.876ms  2.808ms  3.004ms 
  5   12.123.240.222  18.888ms  16.874ms  14.927ms 
  ... output omitted ...
  9   8.8.8.8  22.765ms  17.012ms  15.714ms 
---------
Fri Apr 15 02:15:01 AM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
  ... output omitted ...
  4   75.14.128.92  3.097ms  3.887ms  2.795ms 
  5   12.123.240.222  156.030ms  144.948ms  129.898ms 
  ... output omitted ...
 10   8.8.8.8  105.918ms  121.933ms  131.130ms 
---------
Fri Apr 15 03:00:01 AM UTC 2022
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max
   ... output omitted ...
  4   75.14.128.92  3.108ms  2.793ms  3.100ms 
  5   12.123.240.222  98.063ms  113.822ms  119.859ms 
   ... output omitted ...
  9   8.8.8.8  84.874ms  97.711ms  98.038ms 
---------

ACE - Expert

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35.8K Messages

2 years ago

Good info, ScavengerQueue.  ATTHelp, what are the chances you could open a ticket for engineering for these gentlemen who are reporting a badly performing link inside the AT&T network?

No, you don't need to send them a new gateway or roll a truck.

Community Support

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232.7K Messages

2 years ago

Let's look at this high ping and latency deeper, ScavengerQueue

 

Thanks, JefferMC, we can go ahead and take it from here. What we will do is, move this interaction to a Direct Message. You will find a chat icon next to a bell icon at the top of the page. Our next message will appear there. 

 

In the meantime, we do want to thank you for the screenshots of the ping and traceroutes. Also, if you could please gather your AT&T account information. Do not post it here. We will ask for it again. 

 

Just look for that Direct Message and follow the instructions provided. 

 

Thanks for posting on the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I'm having this exact same problem from Bentonville, AR. Same IP acts up in the middle of the night. Has anything be done about this at all?

New Member

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12 Messages

2 years ago

@ATTHelp 

has there been any progress on this?

New Member

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12 Messages

2 years ago

@ATTHelp 

traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets
 1  108-226-52-1.lightspeed.fyvlar.sbcglobal.net (108.226.52.1)  4.936 ms  0.959 ms  0.887 ms
 2  75.14.128.92 (75.14.128.92)  1.436 ms  1.546 ms  1.427 ms
 3  12.123.240.222 (12.123.240.222)  107.207 ms  128.167 ms  101.455 ms
 4  12.123.18.237 (12.123.18.237)  88.165 ms  100.922 ms  109.600 ms
 5  12.255.10.96 (12.255.10.96)  102.044 ms  121.117 ms  12.255.10.102 (12.255.10.102)  170.313 ms
 6  *  *  *
 7  172.253.78.227 (172.253.78.227)  128.421 ms  209.85.244.59 (209.85.244.59)  114.523 ms  216.239.40.66 (216.239.40.66)  119.226 ms
 8  dns.google (8.8.8.8)  126.666 ms  210.529 ms  168.664 ms
                    

New Member

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2 Messages

2 years ago

Effort its seems like at least some, progress not so much.

All the data is there I'm guessing it just hasn't gotten in front of the right person. Or it has and they just don't care, which is completely plausible given how painfully obvious it is with all the data provided.

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