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Contributor

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2 Messages

Sat, Nov 16, 2019 4:40 AM

Red blinking gateway lights

Internet went out suddenly.  Happens often. Went in to reboot gateway all lights were slid green. Unplugged, waited 20 minutes, plugged in service light turned green for an instant then all applicable lights started flashing red. Checked all connections and they are good. HELP?!

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browndk26

ACE - Professor

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3K Messages

a year ago

@ngspitz 

Try resetting the gateway. Hold the red button on the back until the gateway restarts. All personal settings will be lost. If you still get red lights. Call (800) 288-2020. Follow prompts for internet. Ask for a line check. Either a tech visit will be scheduled or a new gateway sent to you. 

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Contributor

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2 Messages

a year ago

Tried that too.😢 New gateway on the way. Thank you for responding. 

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