Problems with wifi going in and out up to 10x a day
We've had this issue since MAY of this year. The wifi will go out for a minute or two several times a day and it's extremely annoying. They have sent out NINE techs and all of which were totally useless. I've heard that it's a bird's nest in the outside box, I've heard that it's my equipment inside, I've heard that it could be an old school radio somewhere in the neighborhood affecting it. No one knows how to help us and no one seems to know what the issue is!
I was told that if we had fiber (because we have an old DSL) we wouldn't be having this issue....but AT&T refuses to install it for us!!
After a little over two weeks of peace for once, it started again. I'm afraid to call for help because the last time they sent out a tech, I was hit with a $99 fee (for no reason because there was nothing wrong inside) Every time I call and try to ask how to sign up for fiber, they dodge the question and try to get me to sign up for internet 12 (we have internet 6) The first tech was the one who told me we can't do higher speed internet at my house because it is "just a few feet" outside of the box's range (or something like that, i didnt really understand?)
I FEEL LIKE IM BEING SCAMMED HERE. Has anyone experienced anything like this? What do I have to do to get this resolved because I'm tired of the useless technicians. (The last guy literally came in and said he has no idea what it is 🤷) idk what to do anymore. Anyone I complain to says they will finally fix it and they never do 🤦♂️