Need help with your equipment?
J

New Member

 • 

1 Message

Monday, March 30th, 2020 9:44 PM

Problem with gateway router

My internet is off line have did all trouble shooting to only find out something is wrong with my phone jack and no one is answering at att this is (Edited per community guidelines)ing ridiculous taking ya'll just took my (Edited per community guidelines) internet payment.

Community Support

 • 

230.7K Messages

4 years ago

Hey @Juliaw121,

 

We'd like to help with your inquiry. AT&T services and corrects issues within the AT&T Network and equipment. We can replace phone jacks on your outlets. Since, the phone jack is part of home wiring. It is not under the AT&T network or equipment. There would be a charge of $99 to get a tech out there. 

 

Let us know if you would like us to get a tech out there.

 

 

Max, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.