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Tutor

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2 Messages

Sun, Dec 16, 2018 4:32 PM

Problem with Device Access Code

I have a new install with a BGW210 and I'm trying to work through the setup. Part of that requires me to enter the device access code.

However it doesn't accept the code. Keeps telling me I'm entering the wrong code. Since one of the characters is a '0' I've tried both 0 and O

just in case it wasn't actually a zero but the code still isn't accepted. So I'm at a loss as to how to proceed.

Responses

Accepted Solution

Official Solution

Tutor

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2 Messages

2 years ago

I resolved the issue. Had to reset the device before it accepted the default access code.

 

Thanks for the offer of help.

 

Brand User
ATTCares

Administrator

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107.8K Messages

2 years ago

Hi nanoflower,

We would like to investigate this for you! I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!

Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.