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friendofuser's profile

Contributor

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1 Message

Tuesday, August 4th, 2015 8:22 PM

Possible Outage: Nashville, Monroe, Bowling Green

My friend in Nashville, TN has an internet and tv outage.  She cannot access the internet to diagnose the problem.  She has a cell, but cannot get through to AT&T.  Is there currently an outage in the Bellevue community?

Accepted Solution

Official Solution

Community Support

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6.7K Messages

9 years ago

 
Wireless and wireline service has been restored for all customers in parts of the Southeast affected by a hardware-related network issue. Our engineers completed repairs and service is running normally. We apologize for any inconvenience.
 
 
ATTU-verseCare
 

Contributor

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3 Messages

9 years ago

I haven't had internet or phone service since 12:30 pm today. Is there an estimated time of repair or restoration?

Community Support

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6.7K Messages

9 years ago

Some customers across parts of the Southeast are experiencing wireline and wireless service issues. We are investigating the cause and working as quickly as possible to restore service. We apologize for this inconvenience.
 
In the meantime, please do not reboot or reset your Residential Gateway.
 
 
Residential Gateway
 
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If you are not sure if your services are affected by this. Please click here to find out how Possible Outage
 
 
ATTU-verseCare

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ACE - Expert

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35.5K Messages

9 years ago

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