Need help with your equipment?
A

New Member

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9 Messages

Sun, May 22, 2022 9:20 PM

ports not opening when ethernet is plugged in but works when wifi is in

subject says it all.. im using NAT default gaming server, etc but when i plug in my ethernet the ports close, wifi open and the ports stay open etc. router is a 

ATTHelp

Community Support

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191.8K Messages

Il y a 1 m

Happy to help you keep the ports open when you're connected via Ethernet, atyroll.

 

A good place to begin is by restarting your gateway. We also suggest that you make sure you have IP Passthrough configured properly, by using our online guide.

 

If you still need assistance, please give us more details about your setup and any troubleshooting options you've tried.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

Il y a 1 m

 restarted, didntr work Arris BGW210-700 

ATTHelp

Community Support

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191.8K Messages

Il y a 1 m

Thanks for responding, atyroll.

 

Try setting up Port Forwarding, if this is in regard to server hosting. Use our guide to follow the steps for the BGW210.

 

If you still need help, be sure to include more details about your setup and what you're trying to accomplish (if you're referring to the Ethernet connections or the internal server ports, if you're hosting a server, etc.), so we can point you in the right direction.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

Il y a 1 m

hosting a server.. of course this is using port forwarding

ATTHelp

Community Support

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191.8K Messages

Il y a 1 m

If nothing we've suggested has worked, atyroll, you'll want to reach out to the team at our paid service, HomeTech. They provide 24/7 support for a wide range of networking issues, including setup and troubleshooting.

 

If you need help in the future, feel free to reach back out. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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