Poor Uverse service
I am confused by what I heard tonight on my internet speed while talking with support. I currently am paying for 45 MB connection. I am currently getting 34 MB on my connection. I was told that is "acceptable". Really?! If I pay $10.00 is that acceptable? I was sold a 45 MB connection as a upgrade to my 24 MB connections. Right now I am closer to the 24 MB speed than the 45 MB speed for which I am spending more money. I don't feel that is acceptable anyway, shape of form. I think if a 34 MB connection is acceptable then AT&T should except a lower monthly payment for a lower quality connection!!!
Why is it a company feels they can charge me more money for poor service? When my contract is up in May I will be switching to Comcast. At least they can give a 50 MB connection. At least is a acceptable risk to me. If you want to search my call, here is how you can search it.
I called in at 11:50 PM eastern time 8-10-2015
My internet speed when tested came up as 34 MB
I paid for a 45 MB connection
Now its your move. How are you going to make this situation correct or am I an acceptable loss as a customer?
I should remind you, I did get rid of the AT&T UVerse cable service due to a higher than normal price for poor service. I won't hesitate to do the same for the internet service. I, like many others, are ditching cable for free air service and cheep internet moving options (ie Sling). Its working out great. Comcast may be another good move for me!!