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Kdub1282's profile

Contributor

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3 Messages

Fri, May 22, 2015 3:31 PM

playstation Network Sign In Timing Out

Just recently my playstation signed me out while playing. It's been 2 days and I have been unable to log back in. I did all of the day troubleshooting through PS (cycle power, reset systems, reattach all Ethernet cables, reset internet settings, etc) but nothing seems to work. I have internet access because browser works, I just cannot log in to PSN. This problem isn't just on Playstation devices either, going to the Playstation website with my computer and trying to log in there gives me the same problem. Further more I was able to log in to PSN with my phone by turning off the wifi, so it seems the problem is with uverse. Is there a chance uverse is blocking the ability to communicate with the log in Ip? Any fixes for this?
JefferMC

ACE - Expert

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26.5K Messages

7 y ago

It is possible that either the AT&T U-verse DNS servers have an old address for the PSN servers or that there is a routing problem.  I'd suggest you take this up with the ATTU-verseCares group:

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your problems with logging in to the Playstation network. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

mibrnsurg

Expert

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20.4K Messages

7 y ago

@Kdub1282 Don't know if you can do it, but might try inputting Google's DNS IP address 8.8.8.8, this seemed to fix alot of Xboxes that had the same problem recently.  Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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3 Messages

7 y ago

Thanks for the idea... Unfortunately this did not fix the problem. I also tried changing the firewall settings to match playstations settings per advice from playstation and AT&T support but still no luck. The issue is with all of the devices on my network it seems, PS3, ps4, and computers. It almost seems as though my network sends the signal to playstations website for authentification but is either getting lost or no response and no one can tell me on what end it is failing.

Tutor

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4 Messages

7 y ago

I am receiving the exact same symptoms. I am able to sign in from mobile but all devices on my home networks connected to AT&T Uverse cannot sign in to PSN. Is it possible that AT&T has made some change on their end to block PSN ports in the firewall. Is there a way i can manually disable the firewall on my router to see if that will work?

Tutor

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8 Messages

7 y ago

Experiencing the same issue here in Middle Tennessee and it started Wednesday May 20th around 12am.

 

I have poured several hours into troubleshooting the issue with no luck fixing it.

 

Tried the following:(nothing has fixed the issue)

- On my NVG589 I have setup the NAT/Gaming settings forwarding ports TCP 80, TCP 443, 3478/3479, 3480 and UDP 3478/3479 as suggested by Sony and it failed.

- I also tried the pre-programmed PSN selecton in the NAT/Gaming section and noticed it does not include all of the TCP/UDP ports that Sony indicates the PSN uses nowadays so it failed.

- I also setup IP Passthrough (the closest thing to a DMZ I can find on the NVG589) and it failed.

- I tried the Google DNS settings of 8.8.8.8 Primary & 8.8.4.4 Seconday and it failed.

- I also confirmed the MTU setting for my setup is good at 1500.

 

My PS4 times out trying to connect to the PSN and my computers time out trying to connect to the PSN from a browser; everything was fine before May 20th 2015.

 

I try to ping the three domains/IP Addresses that show in the NAT table for my PS4 and all they do is 'time out' and fail.

 

Took my PS4 next door to my neighbor, who has internet from a different provider, and guess what: It works. This proves my PS4 is not the issue so as far as I am concerned this is all on AT&T and some route table garbage up in the great wide and wild web.

 

Only options I think are available at this point in time:
1) Wait for AT&T to pull their head out of their network backend and undo whatever they did on the 20th.
2) Switch to a different broadband/internet provider.

 

Cheers

Tutor

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8 Messages

7 y ago

Just a quick update:  I spoke with u-verse support and from the rep's vantage point on AT&T's network the TCP & UDP ports for PSN were 'open' and appeared to be working ok.  She didn't have a local fix for me to try other than everything I have already attempted.  She tried to contact Sony for me but they are experiencing a 'high' call volume and she could not get through.

 

The is always the possibility that this is not a u-verse transport / routing issue and may indeed be a Sony or Amazon Web Services transport / routing issue.  I mention Amazon since they appear to be hosting some or all of the PSN for Sony.

 

I just checked the PSN status page and it shows everything as up and available but take that with a grain of salt.

 

My X-Box One is working just fine so u-verse is communicating with Microsoft without issue.

 

 

Contributor

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3 Messages

7 y ago

My connection went out around the same time yours did on Wednesday night.

It's good to see that AT&T could see that there was no congestion from their end so at least it narrows it down to a Playstation issue. It seems like there's a problem with the way Playstation authenticates the login process through their servers because this is where the site freezes when I try to log in on my computer. This is the address where the freeze seems to happen:

https://auth.api.sonyentertainmentnetwork.com/2.0/oauth/authorize?service_entity=urn:service-entity:psn&response_type=code&scope=versa:user_get_account,versa:user_get_entitlements,psn:s2s&client_id=93be7f95-7d1f-461b-baf0-aa07bd53af84&redirect_uri=https://secure.us.playstation.com//playstation/psn/acceptLogin

Looking at that url it seems as if PSN isn't getting or sending the response needed to authorize a login.

Looking through the Playstation support Twitter it doesn't seem to be just an AT&T issue, but it doesn't look like a widespread issue just affecting people randomly.

If I get some time today I'm going to try to get in touch with Playstation support and see if they have a fix for this issue because it's very annoying, especially the fact that I can't use Netflix through my Playstation devices without being logged in to PSN even though the browsers

Tutor

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4 Messages

7 y ago

Had an AT&T repair tech come out just now and replace the modem; i was told the power supply being used was from an older modem that AT&T supplies and i was set up with the wrong power supply. 

 

Apparently this could have led to the modem crapping out over time. I don't know how much i buy that being the cause. But a replacement of a brand new modem fixed the problem instantly.

 

Hope you guys can get replacements soon. I had a tech come out on memorial day and fix it within 30 mins!

Tutor

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8 Messages

7 y ago

Happy to hear your issue has been fixed.  I am not sure about the power supply being the culprit though.  I would wager that if you left in the old modem but put a 'supported' power supply on it that it would have still have had a problem.  How an 'old' power supply for a different modem would cause a problem with the PSN but nothing else just seems a bit too much of a random coincidence.

 

I think installing a new NVG/modem pulls a new / different IP Address from AT&T compared to your previous equipment.  I have a feeling that there is something strange going on with the routing of some but not all of the IP's between AT&T and the PSN.  The new modem gets you a new IP and voila the issue is fixed.  

 

On the other hand I have seen sketchy power cause issues but not a website specific issue.

Tutor

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4 Messages

7 y ago

So after getting a replacement modem, I hit the same issue again. My PSN was working last night and we did have a power surge last night which may have caused the issue again. I had to go into the circuit box and flip on the bedroom switch which was in the off position.

 

If you guys can think of any issue that a power surge may have caused with the router, I'd be happy to troubleshoot with you.

 

Thanks

Tutor

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8 Messages

7 y ago

Sorry to hear the problem reappeared.  Interesting that you mention 'power' though.  Last week I called AT&T and the 1st Tier of support checked everything they could remotely and said it was a Sony issue not AT&T.  I called Sony and spent about an hour with a very helpful rep from El Salvador and we tried everything she could think of before she pointed the finger back at AT&T.

 

I called AT&T back and escalated to a 2nd Tier of support that pretty quickly confirmed there was nothing she could do remotely and a technician was scheduled for that afternoon.

 

About an hour before the AT&T technician arrived a thunderstorm came along and there were two lightning strikes very close to my home.  The lights flickered and I did not loose power completely but it was enough of a hit that my computers and modem reset even though there were behind quality surge protectors.

 

Got a call from my neighbor right after the lightning and it fried his cable modem and one of his cable boxes.  I only mention this to prove the lightning hit close to my house.

 

AT&T arrived and started to check things and miraculously everything was working.  I had no explanation and he had no explanation other than the power blip causing the router or the box on the side of the house to cycle.

 

We left my NVG589 in place and the technician suggested a factory reset the next time we experience the problem.  He told me to hold down the reset button for 45 seconds not the 'plus 10 seconds' I have seen in the manual for the NVG589.  Maybe that resets the modem / router and the box on the side of the house; just a simple guess / hunch on my part.

 

So far the issue has not comeback for me.

 

 

Tutor

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8 Messages

5 y ago

I have experienced a similar issue some time last year. In the end AT&T
had to come out and what seemed to fix it was a super 'hard' reset of the
uVerse modem/router I was using.

Find out how long you need to hold the reset button on your router down to
force a 'real' reset of the service and see if that does anything to fix
the issue.
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