Need help with your equipment?
6

New Member

 • 

1 Message

Friday, September 25th, 2020 8:02 PM

Paying for 18Mbps and only getting 10.7Mbps

I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps.

What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that?

 

Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using copper wire, but for several years I have seen 16-18Mbps on a consistent basis until recently.

 

AT&T has installed a new wire from the post in my yard to my home and a new BGW210 router which helped that day to get back up to 16Mbps, but that did was 2 weeks ago and the speed as declined ever since.

 

Also, for 14 years using AT&T I have heard many times from AT&T technicians how my area was "suppose" to get fiber to the hundreds of homes here but something keeps happening to prevent it.

I will be investigating other sources of internet providers and as soon as I find one, my AT&T phone, U-Verse and DirecTV will be cancelled.

 

What are other forums used to post concerns about AT&T service that I could reach out to?

Any advice on how to get a cable company to expand into an area?

ATTHelp

Community Support

 • 

207.2K Messages

2 years ago

We are here to help with your Internet inquiry, @60percent,

 

To understand your Internet, the maximum should be 18 Mbps under wired speed. Wireless speeds will generally vary.

 

There can be lower speeds due to the length in which the outside wire has to travel. At 6,700 feet there will be degradation. This is due to the loop length, and cannot be changed.

 

To help ease some Internet trouble you are having. Restarting your router every so often will help ease some of the speed trouble you are having. This will clear any errors stuck inside the memory of the router. Allowing better information flow.

 

You can request Fiber be brought to your neighborhood.

  • Under "Gigabit Speeds, When Is It Coming?" you can find out which cities are already underway.
  • Inside "Looking for Fiber for your Neighborhood or Building?" you or your HoA can request Fiber be brought to the neighborhood.

Let us know if this helps.

 

 

Max, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.