Paying for 18Mbps and only getting 10.7Mbps
I called AT&T support today and found out that technically, I should expect only 60%-100% of 18Mbps.
What? So what if I only paid 60% of the U-verse bill? AT&T would be OK with that?
Because I live just over 6,700 feet from the DSLAM device there is some degradation expected using copper wire, but for several years I have seen 16-18Mbps on a consistent basis until recently.
AT&T has installed a new wire from the post in my yard to my home and a new BGW210 router which helped that day to get back up to 16Mbps, but that did was 2 weeks ago and the speed as declined ever since.
Also, for 14 years using AT&T I have heard many times from AT&T technicians how my area was "suppose" to get fiber to the hundreds of homes here but something keeps happening to prevent it.
I will be investigating other sources of internet providers and as soon as I find one, my AT&T phone, U-Verse and DirecTV will be cancelled.
What are other forums used to post concerns about AT&T service that I could reach out to?
Any advice on how to get a cable company to expand into an area?