Paid my bill, still have no internet service 2 days later.

Need an answer or compensation. What a scam. 

Glad to help you restore your service, SecretGorillas.

When service has been down for an extended period of time, it's a good idea to reboot the gateway to re-establish a connection. Unplug the power connection behind the gateway for about 15 seconds, then plug it back in and wait for the Broadband light to turn green.

You can also try a factory reset by locating the small red button and pinhole on the lower rear of the gateway and depressing for about 15 seconds. This will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.

We also suggest checking for an outage to determine if that's why you don't have service at the moment.

Let us know if you need further assistance.

Aminah, AT&T Community Specialist

Ive tried unplugging and resetting it multiple times over the weekend, nothing works. There is no outage. 

Let me be clear the internet went out because the auto-pay for the bill was declined, but the problem was fixed right away and the bill was paid for on Friday. On Sunday I still do not have my internet service turned back on. 

We'd be happy to take a closer look into why your internet was not restored, @SecretGorillas.

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

We are looking forward to working with you to get this resolved.

Latoya, AT&T Community Specialist

I'm having the same problem I paid last night actually  twice on accident and still don't have any internet.. there is $115 credit to my account and still have no internet. Can we figure this out please. 

We'll send you a Direct Message to see what's happening with your service, casie313.

You can find the DM in the upper right corner. Make sure you've tried the troubleshooting suggestions provided above.

Aminah, AT&T Community Specialist

Thank I bought a Hotspot from walmart and pay the $55 and usually the internet works but it hasn't yet. Thank you

You're welcome, casie313. Please respond in the DM instead of the public space.

Aminah, AT&T Community Specialist