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Penny1357's profile

Contributor

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3 Messages

Wednesday, January 21st, 2015 10:54 PM

Packet Loss Issues

I'm not very good with these types of things so please bear with me here. Last week I started having really bad lag and disconnect issues on Guild Wars 2. Friday and most of Saturday I was able to play just fine, but on Sunday it started acting up again. Monday afternoon and Tuesday I was playing alright again, but this morning the issues came back. I contacted the game's support, and they said it was packet loss and to contact my internet service providers, so here I am. I've attached a picture of the pingplotter test they had me send to them.

PingPlotterGuildWars2.PNG

1 Attachment

Community Support

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6.7K Messages

9 years ago

Hi @Penny1357,

 

I am so sorry about the issues you are having with your internet service, but we will be glad to help. The pingplotter graph looks great in respect to response time, but I do see the packet drops. Usually, you will see that happen on some routers due to the fact that ping requests receive a lower priority and are sometimes discarded to make sure internet traffic is being router at optimal efficiency. 

 

One thing worth trying that has helped on other game servers was disabling IPv6. If you have an NVG, you can do so by logging in at http://192.168.1.254, Select Home Network > Configure, and then disable IPv6. 

 

Hope this helps.

 

-David T

Contributor

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3 Messages

9 years ago

Thanks for the response. I disabled IPv6 but it didn't help at all.

Community Support

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6.7K Messages

9 years ago

Thank you for trying that. Are you connected wired or wireless? If wireless, try connecting wired. Also, if you have multiple devices on your network, try disconnecting them and rebooting your gateway when you notice the issues. This includes the TV receivers if you have TV service with us.

 

Let us know how it goes.

 

-David T

Contributor

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3 Messages

9 years ago

Our router is in the living room, and my computer is in my room. I don't really have a way to connect a wire to it since it's so far away. Would buying a new router just for myself and hooking it up wired in my room work?

Community Support

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6.7K Messages

9 years ago

Hi @Penny1357,

 

Even with your own router, you would still have to connect it to the U-verse router. It may be worth trying to see if the wireless signal holds better, but I would always suggest trying to hard wire as any major interference spikes could cause latency in gaming.

 

-David T

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