[PACE5268AC] [NEST Gen 3] Nest loses connection on 2.4GHz and 5GHz radios

Hi @shuck1,

Sorry to read of the trouble you are having. In the past, modem environment and distance of the devices has played a factor. Check out this article, it may help. 

-ATTU-verseCare

We recommend testing with different wireless channels to see if that helped. Also, disabling the 5ghz radio may help.

If it does not, let us know. We can ship out a new router. 

-ATTU-verseCare

@shuck1  Can get a 3rd party router and put it in DMZ zone on the RG, as that has to be there for ATT authorization of your connection.

These 2wire/Pace/Arris Instructions from Computer Joe should work:

This is what I did to use an "internal" router. I set my "internal" router to use DHCP for the WAN address, plugged it's WAN port in to the RG, reboot the "internal" router, let the RG assign a local address to the "internal" router and then set that address to the DMZ in the RG's management interface. When I go to the "internal" router's management interface it shows as having the same WAN, gateway, and DNS addresses that the RG uses.


I set the "internal" router to assign addresses to "my" side of the network in a different IP range than what the RG uses (192.168.2.* instead of 192.168.1.*) but using the same subnet mask (255.255.255.0). My internet works fine with no interuptions and local network tasks (back ups, streaming, etc.) work as expected.


I can also still access the RG from "my" side of the network when I need to without having to change any network settings or swap any cables. Leave DHCP running on the RG. You do not need to disable the firewall in the RG as the DMZ will open a pinhole through it to the address you pick (your internal router). If you have existing wireless on your router that your satisfied with and want to keep, just make sure to turn off the wireless in the RG.


As for any STBs, they should be run straight out of the RG with cat5e, cat6A or a WAP.

Good luck 😉

Chris
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I will test this out tonight and let you know if this works for me thanks

BTW this still does not resolve the issue that my thermostats still have a connectivity issues on the PACE 5268AC Gateway.

@shuck1   Can you have them connect to the 3rd party router you're adding?

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

They will connect to the ASUS Router I have. But I want it to be connected to the equipment ATT equipped me with, and since they dont have a real option of setting a gateway into Bridged Mode I think that ATT should look into why this issue is occuring.

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@shuck1 wrote:

They will connect to the ASUS Router I have. But I want it to be connected to the equipment ATT equipped me with, and since they dont have a real option of setting a gateway into Bridged Mode I think that ATT should look into why this issue is occuring.

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You have the option to think that.  My opinion is that if you have an ASUS router, and you know the Nests work with the ASUS router, then you should configure them to connect to the ASUS router.