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shuck1's profile
shuck1
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Teacher

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21 Messages

Tue, Aug 2, 2016 4:12 AM

[PACE5268AC] [NEST Gen 3] Nest loses connection on 2.4GHz and 5GHz radios

Back in May I switched over to Gigafast internet service, I noticed that when I moved my GEN 3 Nest Thermostats over to the 5268AC Gateway that every few days they would lose connection and I could no longer see them on my account.

 

When I was connecting to my ASUS RT‑AC68U that I never saw any issues with wireless connection on that router.

 

I see this on both my 2.4GHz and my 5GHz radios, does anyone know of a solution out there that will resolve this issue I am growing impatient of constantly resetting the thermostats to reconnect back to the 5268AC Gateway.

 

Once the connection drops it will not reconnect back to the Gateway and has to be manually set back up.

ATTHelp

Community Support

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200.6K Messages

6年前

Hi @shuck1,

 

Sorry to read of the trouble you are having. In the past, modem environment and distance of the devices has played a factor. Check out this article, it may help. 

 

-ATTU-verseCare

shuck1

Teacher

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21 Messages

6年前

I believe this is a firmware issue, I did not have a issue with my last
router and the device was in the same location as the PACE box is now
located. One of my nest thermostats is only 10ft away and it still loses
it's connection from the Gateway. This appears to be a connectivity issue.

I can help trouble shoot this issue if need be. I am a wireless engineer
and have the resources to help TS at home. ie. I can capture wireless
traffic using Wireshark.

Please let me know what the next step should be or who I can get in contact
with in order to resolve this issue.

Regards,
Chris
ATTHelp

Community Support

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200.6K Messages

6年前

We recommend testing with different wireless channels to see if that helped. Also, disabling the 5ghz radio may help.

 

If it does not, let us know. We can ship out a new router. 

 

-ATTU-verseCare

shuck1

Teacher

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21 Messages

6年前

I have already done all the wifi channel changes and same results on 2.4
and 5GHZ channels. Is there anyway I could get a non Gateway device and
Just a get a standard modem that connects to the fiber Network?

Or is there a way to shut down and bridge the Gateway so I don't have to
use the eRouter feature?
mibrnsurg

Expert

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20.4K Messages

6年前

@shuck1  Can get a 3rd party router and put it in DMZ zone on the RG, as that has to be there for ATT authorization of your connection.

 

These 2wire/Pace/Arris Instructions from Computer Joe should work:

 

This is what I did to use an "internal" router. I set my "internal" router to use DHCP for the WAN address, plugged it's WAN port in to the RG, reboot the "internal" router, let the RG assign a local address to the "internal" router and then set that address to the DMZ in the RG's management interface. When I go to the "internal" router's management interface it shows as having the same WAN, gateway, and DNS addresses that the RG uses.


I set the "internal" router to assign addresses to "my" side of the network in a different IP range than what the RG uses (192.168.2.* instead of 192.168.1.*) but using the same subnet mask (255.255.255.0). My internet works fine with no interuptions and local network tasks (back ups, streaming, etc.) work as expected.


I can also still access the RG from "my" side of the network when I need to without having to change any network settings or swap any cables. Leave DHCP running on the RG. You do not need to disable the firewall in the RG as the DMZ will open a pinhole through it to the address you pick (your internal router). If you have existing wireless on your router that your satisfied with and want to keep, just make sure to turn off the wireless in the RG.


As for any STBs, they should be run straight out of the RG with cat5e, cat6A or a WAP.

 

Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

 

shuck1

Teacher

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21 Messages

6年前

I will test this out tonight and let you know if this works for me thanks

shuck1

Teacher

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21 Messages

6年前

BTW this still does not resolve the issue that my thermostats still have a connectivity issues on the PACE 5268AC Gateway.

 

mibrnsurg

Expert

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20.4K Messages

6年前

@shuck1   Can you have them connect to the 3rd party router you're adding? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

shuck1

Teacher

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21 Messages

6年前

They will connect to the ASUS Router I have. But I want it to be connected to the equipment ATT equipped me with, and since they dont have a real option of setting a gateway into Bridged Mode I think that ATT should look into why this issue is occuring.

JefferMC

ACE - Expert

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29.9K Messages

6年前


@shuck1 wrote:

They will connect to the ASUS Router I have. But I want it to be connected to the equipment ATT equipped me with, and since they dont have a real option of setting a gateway into Bridged Mode I think that ATT should look into why this issue is occuring.


You have the option to think that.  My opinion is that if you have an ASUS router, and you know the Nests work with the ASUS router, then you should configure them to connect to the ASUS router.

 

shuck1

Teacher

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21 Messages

6年前

The issue at hand definitely resides within the Gateway. While my testing has proven that it will work with my ASUS router, I would like to get a fix for the Gateway and not simply ignore the problem by using a competing vendors product.

 

Now if AT&T is willing to set the modem into bridge mode, and I mean a true Full Bridge mode like the CLI commands I am looking at right now say I can do, then sure I have no problem going back to my ASUS router.

 

@ATTCares,

So let me say this to AT&T again, if you would like help from a wireless engineer, I will collect the logging you need to help solve this issue. If not then I would love it if you would bridge my Gateway so I can use equipment that works

 

Regards,

CoryDS

Teacher

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11 Messages

5年前

Any updates on this? I am having the exact same issue. I even tried to use my own router in a DMZ as described above, but that had a whole lot of other issues due to the lack of a true bridge option.

Contributor

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1 Message

4年前

Im having the exact same issue with nest. Have not yet tried hooking up a third party router, but would really like to avoid it! I have to reconnect the nest every few days ever since ATT came out and installed a 5268AC

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