Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need help with your equipment?

New Member


1 Message

Friday, September 24th, 2021 5:55 PM

Outage in Shreveport going more than 24 hours

Internet went out early morning 9/23. Initial fix was supposed to be 4-5 hours then 24 hours. It has now been over 30 hours and no fix or update. The last time my internet went out it took a full week because some technician didn't connect the cables correctly. I just need transparency and a clear estimation of when this will be fixed as I work from home.

Previous internet providers fixed outages in 1-2 hours. Why does AT&T take so long?

Accepted Solution

Official Solution



19.6K Messages

3 years ago

It's going to depend on the amount of damage and no one can give you a concise time when it will be repaired.  This is a user forum not AT&T support, we have no more information than you do. Put your zip code in here, outage report probably the best answer you're going to get.  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.