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Friday, September 24th, 2021 5:55 PM

Outage in Shreveport going more than 24 hours

Internet went out early morning 9/23. Initial fix was supposed to be 4-5 hours then 24 hours. It has now been over 30 hours and no fix or update. The last time my internet went out it took a full week because some technician didn't connect the cables correctly. I just need transparency and a clear estimation of when this will be fixed as I work from home.

Previous internet providers fixed outages in 1-2 hours. Why does AT&T take so long?

Accepted Solution

Official Solution

spoom2

ACE - Master

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17.5K Messages

1 year ago

It's going to depend on the amount of damage and no one can give you a concise time when it will be repaired.  This is a user forum not AT&T support, we have no more information than you do. Put your zip code in here, outage report probably the best answer you're going to get.  

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