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Tuesday, October 13th, 2020 10:40 PM

Odd UNSCHEDULED visit on a Saturday from AT & T Rep.

This past Saturday the 10th of October, we were paid a visit at our Townhome in San Diego at about 1:00 P.M. This visit was unannounced and unscheduled.  The young man was simply wearing an AT & T Light Blue Shirt, and had a clipboard where he was making notes.  He was NOT wearing an identifying badge and simply asked, "Hi, I'm here from AT & T and would like to know how your AT & T Internet working?"  I answered no problem and quickly shut my door (as I had my dog going crazy barking at him).


Does AT & T practice making these unannounced "service calls" randomly?  Are identifiable badges not required?  Wearing a light blue AT & T shirt simply is not enough identification.


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Former Employee


32.9K Messages

4 years ago

Yes badges are required At&t does not do unannounced visits they schedule a customervisit most likely a 3rd party sales similar to the door to door book sales and they aren’t following AT&T protocol for 3rd party and identification they are however allowed to set their own schedules and do unannounced visits 

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