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scottydawg's profile

Tutor

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12 Messages

Fri, Mar 4, 2016 5:50 AM

NVG599 System Database Invalid / Reset

I just had a defective Two-Wire changed out for a NVG599 about two weeks ago. Yesterday I was unable to view my IP security cameras from the internet so I logged into the NVG and it has a notice that says "The system database is invalid. You may need to reset the device."

 

I restarted the device but did not reset because I would hate to loose all the information I have set up. Any clues on what I should do to bring connectivity back to my cameras and not lose my information?

Tutor

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9 Messages

6年前

I'm getting the same thing too. Uverse network techs probably uploaded a corrupt config file. Only recourse is likely a reset. That's my guess.

Tutor

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9 Messages

6年前

This is what the message looks like. Probably a mass config upload to the RG's went south. My HTTPS port is down as a result.IMG_3906.jpg

Tutor

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12 Messages

6年前

That is exactly what I am seeing and yes my port is down too. Grrrr.

Tutor

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9 Messages

6年前

I'm pursuing a ticket on it with AT&T to see what happened.

Tutor

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12 Messages

6年前

Great, let me know what you hear.

Tutor

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9 Messages

6年前

Uverse twitter tech very unhelpful. Just documented my settings, reset the RG, put my settings back, and it's all good now. Unfortunately, that's what it will take.

mibrnsurg

Expert

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20.4K Messages

6年前

@ATTU-verseCare   What's going on w/these 599 users? Smiley Surprised

 

Chris
__________________________________________________________

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I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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12 Messages

6年前

Thank you for checking back and letting me know. I guess I will blow the thing up and see what happens today.  

In 3, 2, 1... boom

Contributor

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1 Message

6年前

Anyone find a solution for this without having to contact AT&T? I reset my device as indicated. But am still receiving that message on the home page of my router login. Everything seems to be working except for my GenieGo app on DirectTV.

Tutor

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10 Messages

5年前

I'm seeing the same thing here. Any recourse other than the full reset?

Tutor

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12 Messages

5年前

Full reset is the only option. The unit plain sucks Man Sad

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