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TheBeee's profile

Contributor

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1 Message

Sat, Jan 24, 2015 9:16 PM

NVG589 and considering aftermarket router

I was told this morning by a Uverse tech that it might behoove me to purchase an aftermarket router because the NVG589 just doesn't seem to be able to get me the speed (I pay for 45mbps). According to him, all my lines look clear. He even switched out the router NVG589 to another one (same router) and still, I'm getting about 20 mbps. I have tried changing the channels and rerunning, I have tried switching the mode from B/G/N to N-only. I only have the one device connected and I am about 10 feet from the router. He just thinks the NVG can't get me there. 

 

So my question: if I run out and buy a Netgear or some other good quality aftermarket router, am I going to have a bear of a time setting it up if I am super non-techy? I have read through some of these forums on ways to accomplish this and frankly I just feel overwhlemed by all the terminlology that I don't understand. Is it a bad idea to even try this or is there actually a simple router/set-up that a newbie can understand?

gc0916

Mentor

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26 Messages

7 y ago

I just switched from Time Warner Cable, with which I was using my AirPort Extreme as a router. When I was contemplating the change to U-verse, I spent a lot of time researching the same question you have posted. I was concerned that I wouldn't be able to use my AE with the NVG589.

 

Some searching produced some good info about configuring the gateway/router combination, and I found posts here and here to be among the best. Both provide essentially the same info, but presented in a slightly different way.

 

In the end, I have my NVG in Passthrough mode, with my AirPort Extreme providing connections to all my devices, both WiFi and wired. The only device connected to the NVG, other than my AE, is my Ooma (VoIP) device. After having this configuration for nearly a week, all is working very well.

 

I recommend that you read the posts linked above, and give it a try. If all fails, it's really easy to restore the NVG to its original configuration. If I can help in any way, just let me know.

mitchflorida

Scholar

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222 Messages

7 y ago

The U-verse tech is telling you that the Uverse router isn't good enough to deliver the service you are paying for?  I would speak to a supervisor, that doesn't make any sense.

mibrnsurg

Expert

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20.4K Messages

7 y ago


@mitchflorida wrote:

The U-verse tech is telling you that the Uverse router isn't good enough to deliver the service you are paying for?  I would speak to a supervisor, that doesn't make any sense.


ATT knows their RGs are not the best for wireless coverage, TS will even tell you to add a router behind the RG for better wireless coverage.  Nothing new about that, they've been doing it in the more than 6 years I've had Uverse. 😉

 

Chris
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