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3 Messages

Mon, Feb 23, 2015 11:08 PM

NVG 510 connection issues

I've had my modem for what, almost 3 years now? No real problems with it specifically until this month. Suddenly I've been experiencing my Xbox live shutting down in the middle of games, or websites on my iPad refusing to load. I know the NVG510 has issues, but these seem different than what I've read about.

The connection drops, the NVG lights stay solid green, my devices are still connected to the network, but nothing happens. If the device was not connected at the time, I can't connect as it demands my password over and over. The only way to fix it is to unplug the modem. It's gotten bad enough that I unplug it 3-4 times a day.

Anybody know what I should do? I haven't tried a factory reset yet. I'm not a tech guy, everything I know I learned from the owners manual. I'm scared I'll break it in my ignorance.
mibrnsurg

Expert

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20.4K Messages

7 y ago

@Somerandomstuff See SomeJoe's great wireless interference thread:

http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003#M1138

Also see the SJ post:

Please Read for a Potential Solution

For many people, the DHCP problems with the 2Wire/Pace/Motorola routers can be solved by configuring the RG as follows:

1. Go to http://192.168.1.254/ and find the RG's wireless configuration page.

2. Change the setting "Wi-Fi Protected Setup" to Disabled.

3. Change the setting "Authentication Type" to WPA2-PSK (AES).

4. Click the "Save" button at the bottom.

5. This procedure may ask for your RG's password. The default password for your RG is printed on a sticker on the side of the RG (3600HGV, 3800HGV-B, 3801HGV and NVG589/510) or on a white sticker on the backup battery (i3812V).

Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.

Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products.

 

Good luck 😉

 

Chris
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Contributor

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3 Messages

7 y ago

Had to reset again this afternoon. Haven't messed with anything yet to see what happened. All 7 of my devices just couldn't connect to the router, despite green lights across the board. Only way to fix it was to reset, nothing could access it, You think it's wireless interference? Does it pick another channel after a reset, because it was fine after the reset, until it will inevitably die again. I do live in an apartment complex, so there is a lot of traffic around.

Oh, I was already on WPA. I'll make a longer password for WPA2, though I'm not sure that makes a difference.

Maybe I should get a 30' Ethernet cable to check if the Internet works through the cable? Hadn't thought to try that yet. I'll have to buy a longer cable or tear my entertainment center apart.

Here is the diagnostic log from just after the reset. Not sure if that helps. I think where the dates turn to 0s is where the post-reset portion begins?

P0000-00-00T00:00:05 L6 sdb[307]: log buffer size set to 8192
P0000-00-00T00:00:05 L7 sdb[307]: sdb_system (ret 256): pfs -l | grep inetd.d > /tmp/service.tmp
P0000-00-00T00:00:05 L7 sdb[307]: starting process /sbin/klogd (pid 319)
P0000-00-00T00:00:11 L7 sdb[307]: libmotopia: Closing /dev/motopia
P0000-00-00T00:00:11 L7 sdb[307]: Loading platform module bcm_enet
P0000-00-00T00:00:11 L6 sdb[307]: SSL CA-root-cert directory is ready.
P0000-00-00T00:00:11 L6 sdb[307]: Hardware is 'NVG510'
P0000-00-00T00:00:12 L6 sdb[307]: S/N 71158802802592, SKU 64
P0000-00-00T00:00:14 L3 sdb[307]: Wireless subsystem found
P0000-00-00T00:00:17 L5 sdb[307]: VOIP subsystem found
P0000-00-00T00:00:17 L7 sdb[307]: netfilter: redirect object not found. skip prerouting rules
P0000-00-00T00:00:19 L3 sdb[307]: scheduler: no ntp object
P0000-00-00T00:00:19 L6 sdb[307]: ip6.route[1]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:20 L3 sdb[307]: Wi-Fi: Adding interface wl0
P0000-00-00T00:00:20 L3 sdb[307]: Wi-Fi: Adding interface wl0.1
P0000-00-00T00:00:20 L3 sdb[307]: Wi-Fi: Adding interface wl0.2
P0000-00-00T00:00:20 L3 sdb[307]: Wi-Fi: Adding interface wl0.3
P0000-00-00T00:00:20 L3 sdb[307]: DSL: EOC version 40b7f329e7a0 NVG510 906245-64
P0000-00-00T00:00:20 L7 sdb[307]: enabling vc[1]
P0000-00-00T00:00:21 L7 sdb[307]: starting process /bin/voipexe (pid 1003)
P0000-00-00T00:00:21 L5 sdb[307]: voipexe start returned ret=0
P0000-00-00T00:00:21 L4 sdb[307]: Configured for IPDSLAM mode
P0000-00-00T00:00:21 L5 sdb[307]: SYS: loading saved configuration
P0000-00-00T00:00:21 L6 sdb[307]: ip6_set_proc: setting to '0'
P0000-00-00T00:00:21 L6 sdb[307]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:21 L6 sdb[307]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:25 L7 sdb[307]: Ensw QoS: p-bit map: 0 0 0 0 1 1 2 2
P0000-00-00T00:00:25 L7 sdb[307]: Ensw: QoS configured
P0000-00-00T00:00:25 L7 sdb[307]: Ensw: max_age is 300
P0000-00-00T00:00:25 L3 sdb[307]: Wi-Fi: Intializing the subsystem
P0000-00-00T00:00:25 L3 sdb[307]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:25 L3 sdb[307]: Wi-Fi: Country code set to US/2140312308
P0000-00-00T00:00:25 L3 sdb[307]: Wi-Fi: Starting autochannel scan...
P0000-00-00T00:00:27 L3 sdb[307]: Wi-Fi: Autochannel found channel 6 on attempt 1
P0000-00-00T00:00:27 L7 sdb[307]: starting process /sbin/eapd (pid 1072)
P0000-00-00T00:00:27 L3 sdb[307]: Wi-Fi: EAPD daemon started
P0000-00-00T00:00:27 L7 sdb[307]: starting process /sbin/nas (pid 1073)
P0000-00-00T00:00:27 L3 sdb[307]: Wi-Fi: NAS daemon started
P0000-00-00T00:00:27 L7 sdb[307]: Port ssid-1 sending UP event
P0000-00-00T00:00:27 L3 sdb[307]: DSL: TPS-TC encoding set to PTM.
P0000-00-00T00:00:28 L6 sdb[307]: DSL: NLNM threshold value set to 60
P0000-00-00T00:00:28 L3 sdb[307]: DSL: Bitswap is ON, SRA is ON
P0000-00-00T00:00:28 L3 sdb[307]: DSL: Dying Gasp is OFF
P0000-00-00T00:00:28 L3 sdb[307]: DSL: DSP version - A2pD035b.d23i
P0000-00-00T00:00:28 L7 sdb[307]: DSL: Created net device ptm0, code = 0
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:30 L7 sdb[307]: conn[1]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:30 L6 sdb[307]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:30 L7 sdb[307]: conn[2]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:30 L7 sdb[307]: conn[1]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:30 L6 sdb[307]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:30 L7 sdb[307]: conn[2]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:30 L7 sdb[307]: link[2] sending DOWN event
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: linkchange_handler got event 17
P0000-00-00T00:00:30 L7 sdb[307]: conn[1]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:30 L6 sdb[307]: conn[2]: linkchange_handler got event 17
P0000-00-00T00:00:30 L7 sdb[307]: conn[2]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:30 L5 sdb[307]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:17
P0000-00-00T00:00:30 L6 sdb[307]: link[2]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:30 L7 sdb[307]: starting process /bin/eap_tls_peer (pid 1320)
P0000-00-00T00:00:30 L6 sdb[307]: conn_apply conn[1]
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: conn_state_mc_controller got event 31 subevent 302
P0000-00-00T00:00:30 L7 sdb[307]: conn[1]: static_state_mc_controller got event 302
P0000-00-00T00:00:30 L7 sdb[307]: conn[1]: starting, current state is 'down'
P0000-00-00T00:00:30 L7 sdb[307]: priv_data: conn[1]/link[1]: static
P0000-00-00T00:00:30 L6 sdb[307]: starting conn[1] on link[1], interface=br1
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: config (0.0.0.0)->(192.168.1.254) flags=[1, 2, 0]
P0000-00-00T00:00:30 L5 sdb[307]: conn[1]: interface configured for 192.168.1.254
P0000-00-00T00:00:30 L7 sdb[307]: DNS: reloading proxy because /var/etc/hosts changed
P0000-00-00T00:00:30 L5 sdb[307]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:10
P0000-00-00T00:00:30 L6 sdb[307]: conn[1]: Setting state from 'unset' to 'up'
P0000-00-00T00:00:30 L6 sdb[307]: conn_apply conn[2]
P0000-00-00T00:00:30 L6 sdb[307]: conn[2]: conn_state_mc_controller got event 30 subevent 254
P0000-00-00T00:00:30 L7 sdb[307]: conn[2]: dhcpc_state_mc_controller got event 254
P0000-00-00T00:00:30 L3 sdb[307]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:30 L6 sdb[307]: log buffer size set to 32768
P0000-00-00T00:00:30 L6 sdb[307]: setting log level to 5
P0000-00-00T00:00:31 L5 sdb[307]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:16
P0000-00-00T00:00:31 L5 sdb[307]: no authorization-delay
P0000-00-00T00:00:31 L3 sdb[307]: lan_redirect_status_get: no conn
P0000-00-00T00:00:32 L3 sdb[307]:
voice_send_event: error 2:No such file or directory message size 100
P0000-00-00T00:00:34 L5 sdb[307]: database initialized
P0000-00-00T00:00:34 L3 sdb[307]: Wi-Fi: Client 7c:ed:8d:f8:6d:94 joined FoxyBoxes.
P0000-00-00T00:00:34 L3 sdb[307]: Wi-Fi: Number of clients associated 1
P0000-00-00T00:00:34 L3 vosdb[1003]: SDB "isapplying" failed: Connection timed out
The last message was repeated 2 times.
P0000-00-00T00:00:35 L3 vosdb[1003]: **********Starting VOIP Tasks *************
P0000-00-00T00:00:51 L3 sdb[307]: DSL: Last Retrain Reason: 0x8000 Reason Unknown 2
P0000-00-00T00:00:52 L3 sdb[307]: Wi-Fi: Client dc:86:d8:8c:59:ac joined FoxyBoxes.
P0000-00-00T00:00:52 L3 sdb[307]: Wi-Fi: Number of clients associated 2
P0000-00-00T00:01:15 L3 sdb[307]: DSL: Mode ADSL2+ (PTM)
P0000-00-00T00:01:15 L3 sdb[307]: DSL: Sync Rate in kbps D/S 16347 U/S 1020
P0000-00-00T00:01:15 L3 sdb[307]: DSL: Latency path Interleaved
P0000-00-00T00:01:15 L3 sdb[307]: DSL: Trellis D/S:ON U/S:ON
P0000-00-00T00:01:15 L3 sdb[307]: DSL: CO Vendor BDCM
P0000-00-00T00:01:15 L3 sdb[307]: DSL: Link showtime counter since boot 1
P0000-00-00T00:01:19 L5 supp1x[1320]: Sending START Packet
P0000-00-00T00:01:22 L5 supp1x[1320]: Supplicant event = SUCCESS
P0000-00-00T00:01:24 L5 sdb[307]: conn[2]: interface configured for 108.80.6.185
P0000-00-00T00:01:35 L1 sdb[307]: nm_ipv6_add_firewall: (4)
The last message was repeated 2 times.
P0000-00-00T00:01:37 L5 cwmp[1379]: DSLF_WanMgmtChg path[conn[2].ipaddr] val[108.80.6.185]
P0000-00-00T00:01:37 L3 vosdb[1003]: Sdb Failed to get ip.ntp.time-acquired
The last message was repeated 2 times.
P0000-00-00T00:01:37 L1 sdb[307]: nm_ipv6_add_firewall: (4)
2015-02-24T13:05:21-06:00 L5 ntph[2392]: update system date & time from NTP server 68.94.156.17
2015-02-24T13:05:24-06:00 L5 cwmp[1379]: Next Periodic Inform after 4154 s
2015-02-24T13:05:24-06:00 L4 cwmp[1379]: Resolving ACS URL - Retry 0
2015-02-24T13:05:24-06:00 L5 cwmp[1379]: Connect to https://cwmp.c01.sbcglobal.net/cwmp/services/CWMP [] Retry 0
2015-02-24T13:05:24-06:00 L5 cwmp[1379]: (SSL) Connect Success: cwmp.c01.sbcglobal.net
2015-02-24T13:05:24-06:00 L5 cwmp[1379]: (SSL) Certificate Verify Success: cwmp.c01.sbcglobal.net
2015-02-24T13:05:24-06:00 L5 cwmp[1379]: Post Inform - reason 1 BOOT
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Server auth challenge received
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Receive InformResponse
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Post 0
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Receive GetParameterValues
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Post GetParameterValuesResponse (chunk-length - 1737)
2015-02-24T13:05:25-06:00 L4 cwmp[1379]: Continue GetParameterValuesResponse (chunk-length - 0)
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: Closing connection on HTTP 204
2015-02-24T13:05:25-06:00 L5 cwmp[1379]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net
2015-02-24T13:06:05-06:00 L3 sdb[307]: Wi-Fi: Client 64:a3:cb:2c:01:69 joined FoxyBoxes.
2015-02-24T13:06:05-06:00 L3 sdb[307]: Wi-Fi: Number of clients associated 3

Community Support

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6.7K Messages

7 y ago

Hi @Somerandomstuff,

 

I am sorry about the issues you are having with your internet service, but I will be glad to help. Hopefully, the information that @mibrnsurg helped, but if not, let us know. I will also be happy to look into your account to see why it keeps going down, and I will send you a private message to gather more information.

 

-David T

Contributor

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3 Messages

7 y ago

Resolved! Looks like the NVG's antenna failed, but the Ethernet still worked fine. I put it in passthrough and hooked up a router. This helped, specifically question #6.
http://www.ron-berman.com/2011/11/24/motorola-nvg510-help-page-for-att-u-verse-users/
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