Tutor
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11 Messages
No longer receiving DHCP on ethernet connection; WiFi is okay
I keep dropping my internet connection. It turns out that I am no longer receiving DHCP IP addresses on Ethernet. WiFi still works. I have restarted my mac, and restarted the router a few times. Works for awhile, and then loses DHCP.
I thought that it was somehow related to the additional switch on my network, so I removed the additional switch. I still lose DHCP on ethernet.
frascona
Tutor
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11 Messages
8 years ago
Spoke with ATT on the phone, and they are sending me a new router/modem to see if that is the issue...
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DaviddelaPeña
Contributor
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2 Messages
8 years ago
All right, if the problem persists please post here so we can see what else we can do to troubleshoot this issue.
Cheers!
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keithww
Tutor
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4 Messages
8 years ago
Also having this issue after returning from a trip and everything worked until I did the Windows 7 Update on three computers.
Let us know if the new hardware resolved the issue, also did you happen to update windows about the time it failed?
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keithww
Tutor
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4 Messages
8 years ago
Disregard the Win 7 comments, just noticed you are on a Mac
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ATTDmitriyCM
Community Manager
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10.3K Messages
8 years ago
Hi @frascona
Thanks for posting. Like keithww, I'm also curious if the new modem helped with this issue, please let us know. Also if you still need help with anything, please send us a private message by clicking here and our team will be happy to assist.
Thank you,
Dmitriy
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frascona
Tutor
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11 Messages
8 years ago
Replacing the modem seemed to correct the issue. It has been 2 weeks now without issue.
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