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AT&T related help: Connect devices to your Wi-Fi



KCallahan's profile
KCallahan
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The 5th element!

New Member

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12 Messages

Friday, August 26th, 2022 3:10 PM

No Internet Connection on my iPhone12 at home

Can NOT connect to the Internet at home on my iphone12. But can connect at the job.
ATTHelp

Community Support

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207.9K Messages

6 months ago

Hi KCallahan, we'd be happy to help you improve your Internet connection.

 

Is your iPhone the only device that can't connect to the Internet? If so, please try troubleshooting it by powering it off and back on to refresh its connection to the network.

 

We also recommend restarting your gateway to refresh the network connection overall. Just unplug the power connection behind the gateway for ~15 seconds, then plug it back in and wait for the Broadband light to turn green.

 

Please let us know if that helped, and if not, let us know if you're only having trouble with the Wi-Fi or if any other devices won't connect.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

KCallahan

New Member

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12 Messages

6 months ago

My internet is not working on my iPhone12 only. I turned my iPhone off and unplugged my gateway from behind! Left it unplugged for more than 15 seconds. Sorry, but the internet is still not working on my iPhone!

OttoPylot

ACE - Expert

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19.7K Messages

6 months ago

Sounds like it could be a WiFi issue. Is your phone connected to your home WiFi? Does your gateway see the MAC address of your iPhone?

tonydi

ACE - Guru

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9.7K Messages

6 months ago

If you go into Settings  and then Wifi, does the iPhone see the name of the wifi network shown on the AT&T gateway's label?

If it does, what happens when you select it and try to enter the password?  What's the exact wording of the error, if any?

If it does not show the AT&T wifi network name, have you tried working through the suggestions here?

KCallahan

New Member

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12 Messages

6 months ago

It sees the name of the network and I enter the password. The internet works on my laptop. It only does not work on my iPhone. It use to work on it, but it onlyrecently stop working.🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️

tonydi

ACE - Guru

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9.7K Messages

6 months ago

So, again, no error message or anything when you enter the password, it just sits there and ignores you?

Has the phone ever connected to this gateway?

Look at #7 in the link I gave you and see if that helps.

KCallahan

New Member

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12 Messages

6 months ago

The only message I see is “no internet connection”! That’s it. But in the upper right hand corner of my iPhone, it shows one line and 5Ge’

OttoPylot

ACE - Expert

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19.7K Messages

6 months ago

5Ge is enhanced cellular LTE.

Can you connect to other WiFi networks (a friend's house, public WiFi, etc)?

Is Auto-Join enabled?

What is listed under IPV4 Address (don't post the info just tell us if you can see your IP Address, subnet, router, etc)?

Is Configure IP and DNS set to Automatic?

What version of iOS are you running?

Have you Reset Network Settings?

(edited)

ATTHelp

Community Support

 • 

207.9K Messages

5 months ago

Thank you for the additional information, KCallahan.

 

In addition to answering OttoPylot's followup questions and trying the troubleshooting options that tonydi provided, please let us know if your cell service is through AT&T. That way we can get you in touch with our wireless team, in case this turns out to be a phone issue.

 

Aminah, AT&T Community Specialist

KCallahan

New Member

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12 Messages

5 months ago

Yes, my cell is!

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