
Teacher
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No external email client can access my att.net email
I can successfully send / receive WEBMAIL using my att.net email identity. I have spent one full day (and substantial phone time with AT&T techs - pleasant, but NO helpful advice other than to sign up for their pay-for tech advice service) trying to configure an external PC based email client to access my ATT.NET account. I have carefully downloaded and super-carefully followed ATT.NET advice for 1) Thunderbird 5, 2) Eudora 7.1, and 3) Microsoft Live Mail on my Vista 32 PC. Absolutely nothing works. Having searched many blogs, I see that Yahoo.com email can NOT be accessed by an outside client - it is a web based service only. I suspect that because AT&T now uses Yahoo.com for email, AT&T also can not be access by any standard email client. This is a huge problem for me - I view cloud based (web based) internet email as inferior to my downloading email to my PC, backing it up, organizing it, and managing it at the PC level. FURTHER: I was told now that I have an AT&T 'GATEWAY' device (AT&T's combination modem / wireless router) that device must remain on my home's carefully ethernet cabled system to run the TV --- and can not be removed or my AT&T UVerse TV system will stop. Thus, if I return to my earlier ISP (Comcast), the Comcast-provided cables that AT&T took over apparently can NOT be used by Comcast ... I will have to have my house double-wired for AT&T TV and Comcast-Internet. My questions:
a) HOW CAN I ACCESS ATT.NET EMAIL USING ONE OF THE ABOVE EMAIL CLIENTS?
b) IF I MUST RETURN TO COMCAST FOR EMAIL, MUST I ALSO DUMP U-VERSE TV TO USE EXISTING COAX CABLES to return to Comcast Internet+ email?
Thank you, in advance ...
ps: among the MANY AT&T and related pages I looked at are
http://www.att.com/esupport/article.jsp?sid=KB401568
http://www.att.com/esupport/main.jsp?ct=9000722
http://www.att.com/esupport/article.jsp?sid=KB401738
http://www.att.com/esupport/article.jsp?sid=KB401570
and more.... The suggested answers ... don't work.
Accepted Solution
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Waterbuffalo
Teacher
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10 Messages
12 years ago
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aviewer
Expert
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10.1K Messages
12 years ago
If you go back to comcast for internet/e-mail it should not impact the coax now used for u-verse. That coax was for comcast TV.
Comcast does not distribute data service via coax (u-verse does). Comcast data comes into the house on their coax & goes to a modem (via a splitter if TV is included). After the modem it is cat5.
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jfw
Professor
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1.9K Messages
12 years ago
I've been using Thunderbird for years, both with Comcast and now Uverse (att.net) without problems. Here's a thread that might help some. http://forums.att.com/t5/Features-and-How-To/Mozilla-Thunderbird/m-p/2668993/highlight/true#M23011
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Waterbuffalo
Teacher
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10 Messages
12 years ago
Thanks, and actually before I wrote my question, I did locate, read,
and tried to follow the advice offered at:
http://forums.att.com/t5/Features-and-How-To/Mozilla-Thunderbird/m-p/2668993/highlight/true#M23011
and also:
http://www.att.com/esupport/article.jsp?sid=KB401568
http://www.att.com/esupport/article.jsp?sid=KB401570
and
http://www.ehow.com/how_6822136_set-mail-plus-forward-pages.html
which led me to EITHER ATT.NET or YAHOO.COM pages for mail OPTIONS that
clearly said 'If you want to check email from this att.net Mail account in an email client like Outlook, visit "Pop & Forwarding" on the left.' - and several tutorials SHOWED the 'Pop & Forwarding' choice on the left side of the screen.
THE 'POP + FORWARDING' OPTION IS NO LONGER VISIBILE AT ATT.NET / YAHOO.COM MAIL OPTIONS.
THE WEBMAIL AT ATT.NET DOES NOT GIVE ME THE SERVER - CHOICE TO PERMIT POP ACCESS.
I tried EVERY recommended and possible variant trying to set up a simple Windows Live Mail account.
Primarily:
Incoming (POP) pop.att.yahoo.com
Outgoing (SMTP) smtp.att.yahoo.com (requires authentication)
User name: (my email address)@att.net
Logon using authenticated POP (APOP)
Logon using account name (my email address)@att.net
Logon using Secure Password Authentication
Incoming mail server: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g., test@att.net, test@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port # 465, secure connection (SSL) checked
Then, when I got back error messages such as:
Unable to send or receive messages for the Att (______ ) account.
Windows Live Mail couldn't log on to the email server using authenticated POP (APOP).
Contact your email provider and verify that it supports authenticated POP. ...
So I tried all available authentication and NON authentication options.
I still could not send or receive any email.
I do believe for new users, like myself, the POP access to ATT.NET to allow me to use
any email client has been crippled by AT&T or YAHOO at the server level.
Any other new users running into this dead end wall?
Anyone working at AT&T willing to step up and help?
thanks -
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aviewer
Expert
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10.1K Messages
12 years ago
I think I was able to set it up for the u-verse account, which I never use because it is so ugly.
Free gmail resolves all.
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Waterbuffalo
Teacher
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10 Messages
12 years ago
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jay64
Contributor
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3 Messages
12 years ago
Your experience and conclusions mirror mine. I tried to go back to my blackberry bold 9700 from an iphone 3gs. Spent hours trying to figure out why att.yahoo mail would NOT work, no matter what I, or AT&T support did to "fix" it. My regular windows live hotmail account worked just fine, but not my AT&T email - no way/no how. I concur that Yahoo does not support that mail format, perhaps an attempt to leverage everyone into "the cloud". AT&T tech support said that Yahoo mail was a known issue and they were "working on it" - but message threads go back at least 3 months on these issues so I would begin to wonder whether that want to fix it.
I ended up back with 3GS, a nice multimedia device with cool software but lousy phone call quality. The opposite of Blackberry, with excellent hardware but lousy software and OS - including 6.0XXX. Good luck with your quest.
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jay64
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3 Messages
12 years ago
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Waterbuffalo
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10 Messages
12 years ago
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Waterbuffalo
Teacher
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10 Messages
12 years ago
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