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meng920's profile

New Member

 • 

8 Messages

Thu, Sep 1, 2022 1:46 AM

nighthawk mr5100 keeps dropping speeds

setup:

nighthawk mr5100 connected to nighthawk mr60 mesh wifi router as extender 

first 6month to a year everything worked flawlessly. getting speeds over 100mbps. 

present day it constantly drops to 1mbps and I have to reset the mr5100 atleast 2x a day to reset the speeds.

same thing happened when I first had the nighthawk mr1100 before the mr5100.  worked flawlessly then started slowing down to 1mbps.

full bars and signal, software is all updated 

ATTHelp

Community Support

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203.6K Messages

3 months ago

Hi meng920, we're here to help look into why your data speeds have slowed down using your Netgear Hotspot.

 

You may need to follow the instructions below to disable then re-enable Wi-Fi on your device:

  1. From your device that is connected to the AT&T Wireless Internet network, open the web browser then go to http://att.wirelessinternet.
  2. Enter the Admin Login, then click Login.
    • Note:The default admin login is attadmin. The admin login can be found on the bottom of the device.
  3. Click Settings.
  4. Beside Broadcast Network Name (SSID), click Enable to show the network name or click Disable to hide the network name.
    • Note: Disabling the network name does not turn off Wi-Fi, but instead prevents the network from being broadcast and appearing on your connected device's Wi-Fi network list when scanning.

Learn how to troubleshoot your device when there is limited to no connectivity.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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8 Messages

3 months ago

I'm not understanding what should be done here. you're asking me to disable the name broadcast? that will also disable WPS. is this what I should do?

ATTHelp

Community Support

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203.6K Messages

3 months ago

Hello meng920, let's look further into why your data speeds are dropping.

 

There is no need to disable the name broadcast. You'll find additional tips in our Forums article titled Mobile HotSpot Solutions - The Best Spot for Your Hotspot.

 

If you still experience speeds dropping, visit our wireless support page and select "Fix an Issue". Then choose your device and navigate to Connection>Internet. This tool will provide you with our top solutions to any service/technical errors it discovers.

 

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

New Member

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8 Messages

3 months ago

no it did not help. the only thing that helps is restarting the hotspot device. but this only lasts a few hours before it dips down to 1mbps again...

ATTHelp

Community Support

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203.6K Messages

3 months ago

Hello, @meng920! We want to a closer look in to why the hotspot device is reducing speed!

 

Let's meet in a Direct Message to discuss other troubleshooting techniques. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please have your login credentials ready.

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

ATTChrisZ

Employee

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161 Messages

2 months ago

Hi @meng920

I have a few questions along with some information about why I am asking:

  • When you started to have trouble, did anything change in your home? Like new electronics? They can cause issues with service because of interference they can emit. 
  • Did the number of devices increase? The more devices in use, the slower speeds will be. This is normal.
  • How many people are online when you start to see slow speeds? As above, the more users, the slower it can be.
  • What time of day do you start to see slow speeds? If you start seeing slow speeds later in the day, it could be a sign of network congestion on the mobile network. AT&T may slow speeds to ensure everyone has the best connection possible. Couple this with the number of users connected at your home, which increases the odds doe slower speeds. 

ChrisZ

New Member

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8 Messages

2 months ago

nothing changed, the number of devices connected are nowhere near enough to slow it down. the speeds slows down randomly and it will never come back up unless I reset the mr5100 

(edited)

ATTHelp

Community Support

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203.6K Messages

2 months ago

Hello meng920, we're here to help with your Personal HotSpot.

Let's meet in a Direct message to discuss your internet speeds on your mobile HotSpot. Please check your Direct Message inbox (it's the chat icon next to the bell icon, in the upper right corner of the forums).

In the meantime, you can use our device support tool. Sign in for a more personlized experience.

Looking forward to speaking with you!

Carlton, AT&T Community Specialist
ATTHelp

Community Support

 • 

203.6K Messages

2 months ago

Hello meng920, let's get you pointed in the right direction for assistance.

 

This Direct Message Chat is closed. If you need help, please start a new post.

 

In the meantime, you can use our device support tool. Sign in for a more personlized experience.

 

Thank you for reaching out to our AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

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