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25.7K Messages

Tue, Feb 12, 2019 7:23 PM

netflix - not connected to internet message

My ability to get Netflix through my wireless internet connection is sporadic. Sometimes I can connect, other times no. A not connected to internet message appears on the screen, but my computer is connected just fine. I don't understand why the service is sporadic and what can be done? Tired of paying for Netflix and not being able to watch.


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Brand User

Community Support


132.7K Messages

2 years ago

Hello @Anonymous,


Thanks for reaching out to us in the Forums, we're here to help you with your Netflix streaming inquiry.


Check out this Forums article to Troubleshoot your Streaming Applications. You'll find information and steps to improve your streaming experience.


Let us know if this helps you out!



Denise, AT&T Community Specialist

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