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Tutor

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5 Messages

Mon, Jan 29, 2018 11:49 PM

Netflix - not connected to internet message

Everything else works - computer, onDemand, tv says connected. However, Netflix says not connected.

A Direct TV tech just left and said it was an AT&T problem. How can I fix this??

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Brand User
ATTHelp

New Member

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120.2K Messages

2 years ago

Hello @Beachwoman3,



I am so sorry to hear that you are having problems connecting to Netflix on your home internet connection.  In order to avoid any unnecessary technician calls, I would like to offer some guidance to get Netflix working.



If only one service refuses to connect, that’s a sign that it needs special permissions to connect to your internet connection.  In nearly all cases, this is done by opening ports that Netflix needs to operate up on your router.  You can find the exact directions to where you can open ports in your internet gateway’s manual.  For most gateways, you want to go to http://192.128.0.1, and then look for the “firewall” settings on the web page that will send you to.  Once you have found the settings, you will want to open TCP ports 22 and 33001, and UDP ports 33001 through 33010, according to Netflix’s official resources.



If that does not work, or if you have any other issues, I strongly recommend that you click here.  This will walk you through a guided troubleshooting process where you can find out why your internet connection is not allowing Netflix through.   Please let me know if any of this works for you.  Thank you very much!



Kayleigh, AT&T Community Specialist

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Tutor

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5 Messages

2 years ago

I can't get to the page you suggested. 

What I get looks like somewhere I shouldn't be! Never saw anything about firewall.

I feel like just one tiny change somewhere will get Netflix back since everything else is ok.