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mbendror's profile

Tutor

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5 Messages

Tue, May 9, 2017 11:43 PM

Need Port 25 unblocked.

Had the same problem a year ago, all of a sudden port 25 got blocked and I couldn't sent outgoing mail via the U-verse connection. Modem/router NVG510 is set to pass SMTP Port 25, so the problem is not there, just as it wasn't a year ago. A year ago a lower tier tech support agent resolved it on their end. Now they keep passing me through tiers, up to paid support. Why paid support when the problem very obviously is not on my end?

Getting fed up with this, spent 2:30 hours last night talking to 4 agents, who passed me from one to another, still no resolution. I'm just about to terminate my AT&T account. I need to use Port 25 for SMTP, my domains' hosting service uses that in their mail servers, where my email is hosted. Anyone have a similar experience and maybe resolution?

Tutor

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5 Messages

6 years ago

Now they're claiming that they only open port 25 for business customers! What is it, is AT&T blackmailing now? Non business customers are prevented to access their email accounts, unless it's an AT&T account?

 

_xyzzy_

Expert

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15K Messages

6 years ago

Doesn't your email service provider not support ssl so you can use ports 995/465?

Tutor

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5 Messages

6 years ago

ConnectTech transferred me to 3 different levels, they suckered me to subscribe to the paid support, but nobody knows anything. Between last night and tonight, I spent almost 5 hours on the phone and was transferred to 6 different people. Connecttech finally said that I need U-verse support, they said they can't open Port 25, and not even the manager. Finally I suggested they send me a new modem - not an NVG510 - and that's what they're doing, to make sure it's not my hardware. Seems even high tier so-called support doesn't know anything. If in my network administrator days I was providing service like that, my career would have ended very fast!

Tutor

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5 Messages

6 years ago

 My domain hosting company's email servers don't use those ports. Strictly non-SSL, SMTP Port 25 and I have no problems with the  Port 110. The AT&T email POP3 Port 995 and SMTP Port 465 works OK, but my AT&T account is only a fall-back in case my regular domain mail servers are down for any reason, I normally don't use it for anything.

 

_xyzzy_

Expert

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15K Messages

6 years ago

The only thing I can suggest at this point is send a message to @ATTU-verseCare (click the envelope icon in the upper right of this page).

Tutor

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5 Messages

6 years ago

Thanks. Did send a private message as you suggested.
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