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Lane3526's profile

Tutor

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25 Messages

Monday, July 8th, 2019 12:12 AM

Closed

Myatt app isn't staying up-to-date on data usage

The myatt app does not work like it's supposed to. I use it to not only pay my bill, but more importantly it use to let me keep track of my fixed wireless data usage. Near the end of june it stopped tracking it. Started working for maybe a week an now isn't tracking it anymore. Went over last bill and for all i know may go over again. What is up with this? 

Community Support

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232.8K Messages

5 years ago

Hello @Lane3526,

Thanks for reaching out to the Community, we can help provide a possible fix for your myAT&T app tracking your data usage.

 

Have you tried uninstalling and reinstalling the application on your device? Have you tried accessing myAT&T online to track usage? Do you get the same outcome?

 

Please reach back with the requested details!

 

Denise, AT&T Community Specialist

 

 

1 Message

23 days ago

My att app has stopped updating my data usage. It stopped on May 9th, it's now May 25, 2024.

My email is [email scrubbed]  2nd is [email scrubbed] 

 I have cleared cache & deleted app 3 different times.

Chatted with vertual assistant , live assistant got no fix.

Sent messages in My Play Store

got no fix. 

Also post messages in this site. 

(edited)

ACE - Expert

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32.5K Messages

23 days ago

@mgmeek27307 

This is a public forum. Anything you post is viewable to everyone.

Also thread is from years ago. If you want official help then you call AT&T during their business hours. If you want help from other users, create your own thread.

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