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Tbrewer's profile

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Wednesday, January 25th, 2023 3:34 PM

My wifi

My WiFi is not working on my devices, but it’s saying it’s good on your end….. why is that 

Community Support


232.8K Messages

1 year ago

We're here to help with your Wi-Fi connectivity, Tbrewer.


When it comes to getting your Wi-Fi working, there are several troubleshooting steps and internet quick fixes we recommend trying"


  • Check the modem connections- Sometimes the connection from the wall to the gateway may disconnect. Make sure all connections are securely plugged into the modem and wall outlets. Also, connections must be in the right spot, the inbound connection, where the signal comes into the house, must be plugged into the green port. 
  • Modem Environment- For the best internet experience, the modem should be at least 3-4 feet away from electronics. Electronics, like speakers, can emit interference that can slow down speeds and decrease Wi-Fi range. They can even cause service drops. Learn what you can do to improve the modem environment to get the most out of your service.

  • Factory Reset- Sometimes, the root of the problem can come down to the equipment itself. performing a factory reset can often fix many internetal issues within the modem, and is an easy way to get your device working again.

If the steps above don't help with restoring your connection, there's more that we can try. To that end, could you please let us know how your Wi-Fi isn't working? Are your devices refusing to connect entirely, or are they connecting to the modem but you aren't getting an internet connection when they do connect? Do you have any devices plugged in via Ethernet? If so, are they running into the same connectivity issues? Knowing this will help us provide more accurate troubleshooting steps and allow us to narrow down the cause of your Wi-Fi problems.


Please let us know how this works for you! We look forward to your response.


Jarod, AT&T Community Specialist

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