My wifi network name is not showing on the list of available networks

Let's get your devices connected to your network, @chiuita27! 

You may want to try connecting a device directly to your gateway with an ethernet cable. This will let us know if it's a WiFi problem, or if it's the gateway itself. 

You could also try a factory reset of your gateway. This will revert it back to default settings (this will get rid of any custom settings) and potentially clear up anything preventing the network from showing up. 

Heads up: Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi^® network name (SSID). You can then change them back after the factory reset.

1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
2. Wait until the gateway restarts and all the status lights are lit. 
3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

If you're still not able to connect after this, please let us know if you're able to see the network with other devices. This will help us narrow down where the problem lies. 

Raiden, AT&T Community Specialist 

my Wi-Fi network name will not pop up on any device at all and I have reset the box 2 times and unplugged it, and nothing worked so

 far